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Bravo Moving / Unprofessional and NOT ACCREDITED like they claim!

United States Review updated:
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Use this company at your own risk! Their website says they are BBB (US Better Business Bureau) and AMSA (American Moving and Storage Association) ACCREDITED but they are NOT and from our experience, it seems for good reason. In fact, when I first started working with the company in Dec. 2009, the BBB website simply said Bravo had no rating. If you check now, though, it says the BBB has revoked its accreditation as of Dec. 31, 2009. I then checked the AMSA website, to find that Bravo is not listed on that website at all. So just beware...

Things started off well until we could no longer get the time of day from our rep, Louie, (who was not our original rep - Chad - he went on "vacation" without warning) would not respond to any of our inquiries about the move, even up until the day before! We had trouble getting them to honor the fact that our original move date was tentative when we wanted to move sooner than the date, even though we gave them about 3 weeks previous notice. Our rep never returned phone calls or emails, even though I called every day during the week before our scheduled move date. He even went so far as to tell us he had, though we had no record of them, and when we challenged him on this, he said he didn't like our attitude and didn't want to do the move for us. Which, at that point, was a relief to hear from his end, because we did not want them to move us either. He said he would refund us our $200 deposit, though a week later we haven't seen any movement on that front.

Aa
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Comments

  • Ro
      13th of Apr, 2010

    Bravo lost their accreditation after receiving so many complaints. I will never use them again. We paid over $3, 500 to move our things from Houston to SC and t hey showed up with a smaller truck and they showed up late. Louie told us if we want ALL of our things delivered it would cost an additional $3, 000 and then he began yelling over the phone threaten to charge us for every day our items stayed at their location (my husband's job paid for the move and we were waiting for the payment from the company) Louie would not accept this so he began calling and yelling on the phone. Louie better own this company because if not, Bravo Moving are idiots to have this ### representing a company... Whew what a ### he was. After all of this crap from him he had the nerve to call our house and offered to deliver the rest of our things since they were in the area. We did not answer the phone call and reported them to BBB. Get out of business Bravo Moving this gig is not working for you!

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