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B&Q / unfinished work

1 Peterhead, Scotland, Grampian, United Kingdom Review updated:
Contact information:
Phone: 07814899378

i ordered a new kitchen from b&q and they came last mon 4th may to install it, 4 days i was told
its now 13th may and still waiting for appliance to come, walls to be smoothed down w, machine to be plumbed in as f/f too dish washer also which they sent wrong one and had to have units moved. given stories about coming tues then when rang them was told wed, today
told they have own workmen still they forgot things, saw not big enough and even broke hob in process, which is being replaced diferant plumbers came no proper connection with then and told my wife to go to shop and buy a extention am waiting to see if they come today i have photos here but will as i said seee what happens today i told them i spoke to trading standards woman didnt seem to care and e mailed watchdog too

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  • Ke
      22nd of Jun, 2010
    +1 Votes

    John, I fully sympathise with you.
    We we're next in line for this lack lustre, disorganised shambles of a company.
    We are in Cults, Aberdeen and our dual bathroom & kitchen installation started one week later on the 10th May 2010
    We are still waiting for a Bathroom fitter to replace a damaged door after over 6 weeks. the tiling was only completed last week! As for the Kitchen this space isn't large enough! (still ongoing). I would be keen to learn from you whether you have put in an officail complaint to the B&Q head office and local store where you booked the installation because I want to look to get compensation for the total and utter grief they have put my wife and kids through. Kevin 07742066104

  • Je
      19th of Jul, 2010
    +1 Votes

    No-one wants to take responsibility. Between the store where you purchase, the Installations Centre responsible for installation, you are in a no win situation. Reports to Trading Standards (as did I), and head straight for the small claims court, as three months on from installation start date and a bathroom installation charge of £4, 500, I am still awaiting additional out of pocket expenses for an emergency plumber of £115.50 (their fitter installed WC and failed to test it on a Friday afternoon and refused to return until the Monday), and a 2nd toilet to replace faulty one of £150 (as Installation refused to order a replacement as they had already done this once ! -- if it's faulty, you replace - ever heard of the Sale of Goods Act).

    Good Luck because sadly you'll need it dealing with these despicable [censor]s.

    Jenny C

  • Dr
      4th of Oct, 2010
    +1 Votes

    I entirely agree with the customers who have suffered. I have extremely bad expereince with them - it seems like they are too big to listen to people. I contacted them almost on a daily basis since they started working in my kitchen and bathroom - it seems like the installation don't speak to the warehouse, the person who did the original estimate left the company and then work not passed on to somebody who knows what they are doing. The whole experience is a nightmare.

  • Go
      11th of Dec, 2010
    0 Votes

    I have experience of B&Q fitting a bathroom for me with two years guarantee. The work is substandard. The laminate floor bought from B&Q itself has buckled, no tread has been placed on a threshold which looks unsightly, is very badly cut, and since the bottom of the door is not properly plained a tread does not fit. The bath panel has not been fixed and comes off. It does not take them a lot of time or expense to fix their faults but they are bullishly refusing to reply to our many communications. We have written several letters and many phone calls but they just ignore them. After the first letter and several phone calls they sent an 'inspector' to assess the faults but now refuse to give us the report of their 'inspector'. They are incompetent and untrustworthy. Wouldn't touch them with an extended bargepole, as you say! I am pursuing them legally, but I don't think they really care. I am boycotting them and letting everyone know of the experience. There should be a collective consumer action against B&Q for its repeated incidents of breach of contract, absence of respect for its customers, not least absence of respect for its guarantees which in our experience are sham.

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