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Borgata Hotel & Casino (The Water Club) / receptionist (diana)

1 Atlantic City, NJ, United States

I normally don't complain about much but when you're required to pay over $700.00 for 2 measly nights at a supposed upscale establishment one would expect courtesy and hospitality. Upon check in, my wife and I were "greeted" by Diana at the Water Club reception desk. Besides telling me how much loot I was tossing away she was totally USELESS and quite unpleasant about it as well. She explained absolutely NOTHING about the amenities, attractions or even how to access the internet. This woman shouldn't be in the hospitality business at all. I didn't mind that the ironing board in our room was broke nor the broken refrigerator door but her attitude and unwillingness to make us feel welcome was appalling!

Borgata Hotel & Casino (The Water Club)

Jul 6, 2018

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