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[Resolved] BooksRun / I haven't received my payment and it's been over 2 weeks since they received the books

1 Cudahy, WI, United States

Please issue the payment asap this is horrible customer service how are you going l have me send the books and then don't pay me for them?!?!?!?!?! And there isn't any phone number to get a Hold of anyone in your company what am I suppose to do this just isn't right I sent out the books like instructed and my PayPal account is all set set up to receive the payment and s5ull nothing it's been over 2 weeks since the books have reached you guys and still nothing it states that it will take only 4 days for you to process if being issued payments though paypal!!!

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • BooksRun Customer Care's Response, Oct 12, 2018

    Dear Customer, in order to receive assistance, you can contact our customer service team directly through our website: https://booksrun.com/contacts. Estimated response time is around 2 business days. Our phone number is available in the FAQ section of the website.
    Order status usually changes to Processed within 2-5 business days after the delivery. Payment is usually issued within the next few business days after processing. You may find more details here: https://booksrun.com/page/terms-and-conditions

Mo
Oct 9, 2018

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