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Boardmansonline service

I was given a voucher to use at Boardman's for my birthyday. On their website at checkout there is an option to submit a voucher code. Having used a voucher code with the last month, I know this facility works. However it will not accept my gift card number. When I called into their gift card center, I was told there is no voucher option available online. I informed the very bored sounding sales person that I was looking at the option. The conversation got increasingly heated as she insisted credit and an account card were the only options. I insisted I had used a voucher code within the last month. She said it had changed. I asked why the website still offered the option in that case - "they are working on it". If you remove a facility online - remove the functionality - it makes it impossible as a client to navigate your system otherwise. Now I have to drive back to the store and do not get to make use of any of the online only deals. Disappointed and inconvenienced is an understatement.

Kl
Feb 04, 2017

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