Biotrim Labs / fraud
I got scammed by this company. I placed an order on Jul 18th but then realize the amount was incorrect as my CC had called regarding the charges. I phoned their customer service right the way on the same day (Fri afternoon) and wish to cancel the order. She said she can't do that and have to pass to another person to handle this matter and had assured me that they will contact within 24 hours. I did not receive any calls from them and my mobile never rang. Their office hours are closed on weekend and no one pick up. I had emailed their support regarding this matter but no one reply. I got an email that the order had been shipped on Jul 20th. I called this morning Mon Jul 21 and ask to cancel the order. She refuses to do so said it's already been shipped. I told her I spoke with your customer service regarding cancelling the order and was assured that I will be in touch within 24 hours. She said her system showed that someone had contacted me. I told her it's complete BS as my phone never rang and no call came in from them. I asked her what time they call she couldn't tell me and insist they did. They are lying, as their office hours was shut I tried to call again the same day (Fri) around 7pm their phone didn't go through as office hours is over. They said they had called but they never did. The whole return call thing was a scam and complete BS. If they had called I would have had a call log from that number or even a missed call but there was none. I had contacted my CC reporting a fraud on those transactions and have to wait for update. I cannot cancel the courier as I only have to tracking number. I will refused the package and tell them to return to sender when they deliver. On their website it says call customer service to cancel your order any time. If you cancel after the order has shipped we will be responsible. I had called them right after before the order been shipped and they did nothing to help cancel the order and prevent it from being shipped. They lied and commit fraud.
Anyone else can suggest what I can do? Appreciate help in advance.
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