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[Resolved] Billion Stars Express / bus delayed

5 Singapore, Singapore

Bus was suppose to depart at 11pm but was told that the bus stuck at checkpoint so will be 30 mins late. End up bus came at 1230am. Everything went smooth until we reached YongPeng rest station. Bus stopped at YongPeng for almost 1 hour. Have no idea what are they doing?! Need to use 1 hour for arranging pax to different destinations?Bus stopped again at Jasin for 15 mins.Finally reached Seremban Terminal 1 at 0630am.Plus driver smoke while driving!!! It's really disappointed!Thanks for this ‘keep waiting' 6-hours bus trip!! This is my first and last time taking Billion stars express .YOU'RE BANNED.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Billion Stars Express Customer Care's Response, Oct 15, 2018

    Greetings Customers,

    Thank you for your feedback in highlighting this issue to us. We would like to apologize regarding this issue which unable to meet your expectations towards our company. It is a rule and procedure for the bus drivers and passengers not allowed to smoking in the bus. We sincerely apologize on behalf of our bus drivers due to the bad attitude of smoking which make you felt uncomfortable in the bus and for wasting your time due to the lateness of the bus. We will investigate this issue and and will take an appropriate action to solve this matter. We will try to improve our services from time to time as well as our bus driver's attitude. We hope you do not extends this issue. Your helpful feedback is highly appreciated. Sorry for any inconvenience caused.
    Thank you.

    Best Regards,
    Billion Stars Sdn Bhd.

Ju
Oct 7, 2018

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