Big Bazar - Bangalore review: Very bad experience with Big Bazar 42

This is to inform you that the customers are getting cheated so badly with Big Bazar. Today I had a very bad experience with biz bazaar, Old Madrass Board Bangalore, which has never happened in my life. I should say my bad luck I felt like buying a refrigerator from Big bazaar at 11 am today [protected]).

I wanted it to be delivered before 3 pm at my house. Else I wanted it to be delivered next day since there was some emergency at 3 pm. They did not turn up. I called the person who is in charge when i was selecting the refrigerator (Mr Kamal), according to him the vehicle had started at 1 pm it will reach in another 10 min. this went on till 7 pm in the evening. Then I had to talk to the Asst Manager in charge of this section (Mr. Santhosh). Both of them did not know where the refrigerator is. They didn’t have information regarding this. But they kept on telling it will reach in 10 minutes and stared giving all the wrong numbers and numbers which never work to find out where the refrigerator is. At the end it was delivered at around 7.30 pm and when we opened the pack it was a wrong refrigerator (Cheaper one) .

What does all these means? Is this the way Big Bazaar service customers. Or Is this the way Big Bazar finds to cheat/fool the customers?

I have never ever had such bad experience from any of the malls or shops.