First, we are very sad her hear that a puppy that we sold has died. Second, it is our intent to always resolve any dilemmas with our buyer.
This is in response to a complaint posted on 02/28/2009, pertaining to a English Bulldog that was purchased on January 29, 2009. First, this complain does not have a name of who placed.
We can only assume that this puppy was the one shipped to Minnesota. Since the person that placed the complaint did not wish to reveal her or his name; I will not reveal what I believe the name to be of the person that may have placed the complaint.
First, this puppy was shipped with a Florida health certificate signed by a licensed veterinarian. Dr. Jose A. Romano, D.V.M. examined and certified that the puppy was in good health. The buyer was required to have the puppy examined with 72 working hours after the arrival of the puppy.
The telephone call made to me from the buyer on February 19, 2009 the puppy was in good spirits and in good health up until the moment he died. It was my understanding from the buyer a veterinarian the examined the puppy right after he died. It was further my understanding that the veterinarian was not sure the cause of death.
We are for the first time becoming aware that apparently the puppy died because of Acute Pulmonary Edema. This and all of our puppies are shipped with a PAWS warranty that covers up to $1000.00 of medical bills within the first 90 days after arrival. If this puppy had medical issues, why was the puppy not taken for medical treatment?
We would be very interested in seeing the medical reports from the veterinarian that diagnosed that the puppy had died of Acute Pulmonary Edema. NO REPORTS HAVE BEEN SEET TO US BY THE BUYER.
“Symptoms of pulmonary edema include difficulty breathing, coughing up blood, excessive sweating, anxiety, and pale skin. A classic sign of pulmonary edema is the production of pink frothy sputum. If left untreated, it can lead to coma and even death, in general, due to its main complication of hypoxia. If pulmonary edema has been developing gradually, symptoms of fluid overload may be elicited. These include nocturia (frequent urination at night), ankle edema (swelling of the legs, in general, of the "pitting" variety, wherein the skin is slow to return to normal when pressed upon), orthopnea (inability to lie down flat due to breathlessness), and paroxysmal nocturnal dyspnea (episodes of severe sudden breathlessness at night).”
If proper medical reports are supplied to us we will ship a puppy of her or his choice free of charge, shipping and every included.
In summation, we are now receiving conflicting reports of what transpired with this puppy shipped to Minnesota. The buyer indicated one set of facts and this complaint indicates different facts. We would like to resolve this situation, but we have never been forwarded any medical reports. The buyer never told us that the puppy died because of pulmonary edema. Rather the buyer told us that the puppy was fine up until the moment he died and that the medical doctor did not give a cause of death.
In our website: www.beverlyhillspuppies.com we very clearly state our conditions of our warranty. We will leave this case open pending proper medical report to substantiate the cause of death. Again, if the proper medical documents are sent to us we are prepared to ship another puppy of the choice of the buyer free of charge, shipping included.
Telephone: (954) 297-8882