Mittelwest German Shepherds Customer Service Phone, Email, Contacts
Mittelwest German Shepherds
reviews & complaints

Mittelwest German Shepherds
reviews & complaints

Mittelwest German Shepherds Complaints Summary

2 Resolved
4 Unresolved
Our verdict: Engaging with Mittelwest German Shepherds, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
File a complaint
Write a review
The authenticity of the customer service contact information for Mittelwest German Shepherds has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Mittelwest German Shepherds. We promise not to send you any unrelated messages
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Mittelwest German Shepherds complaints 6

Sort by:

Newest Mittelwest German Shepherds reviews & complaints

2:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mittelwest German Shepherds Never received certified papers for our dog

We purchased a very expensive male German Shepard from Mittlewest, which the owner, Julie, brought over from Germany. The dog was transported with a trainer to the Las Vegas airport and was delivered to us. We did not get his papers at that time. We called and asked where his papers were. Julie said with Covid, everything was slow but they were on the way. The next excuse when we called, was that Julie had lost our address and would send the papers to us. When we called yet again, and threaten to get our lawyer involved, she has blocked our calls. We are unable to breed our dog without papers. Mittlewest is an immoral, dishonest and unethical kennel. They should loose whatever certificates that they have and be shut down.

Desired outcome: I want my dogs papers!

Read full review of Mittelwest German Shepherds
Hide full review
9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've been waiting to write this review since March. It's a very hard review to leave because it was a very hard time in my life. Zepplin "Levi" John Von Mittelwest was born on 1-28-2018 (Kondor/Gracie litter) and this is HIS story. I researched Mittelwest for quite sometime before putting a deposit down on first pick of the male in this litter. I wanted a...

Read full review of Mittelwest German Shepherds and 4 comments
11:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Mittelwest German Shepherds they sell sick dogs

I have struggled with whether or not I should write this, but on January 28, 2015, I had to have my beloved German Shepherd put down he was only 7 years old. When we purchased him from Julie Martinez, he was 4 1/2 months old. My husband thought he was diligent in making sure that the puppy was coming from a reputable breeder and that he was healthy. From the moment we picked him up from the airport and brought him home he spun around and chased his tail to the point he actually bit the end off, he also sucked on his hips, we took him to the vets and was told it was anxiety. Over the next few years he became worse, he developed hip dysplasia, lost almost all of his hair due to what the vet said was a hereditary skin disease, developed bone spurs on his hips and spine, had prostate problems, still chased his tail and sucked his hips, was aggressive towards anyone who came anywhere near me, including my husband and kids as well as anyone who came into my home, and as the vet would say "not right in the head". I never contacted Julie because to be quite honest I didn't see the purpose, I knew I would not even consider returning him, and wouldn't want another defective dog from them any way, he had become "MY DOG", he never left my side, no matter what I was doing he followed me everywhere. Mittelwest offers a "lifetime guarantee" on their dogs and I honestly don't get it, we did not purchase an appliance or TV, you don't just return a dog that has become a part of your family! We did everything we could to help him, tried different meds, skin treatments, etc... He was a good dog that unfortunately was born in a terrible body. It just breaks my heart to know that they sell these dogs knowing they are not healthy and don't have them checked by a vet before selling them. On the Certificate of Veterinary Inspection it stated that he was "to young" for his vaccines and or treatments, he was 41/2 months old, seriously? Do they just think we are all idiots? My dogs suffering became more then he deserved and I was faced with the decision to have to put him down. I will never buy another German Shepherd from Mittlewest, but will instead spread the word that no one else should either. I have read so many complaints from other owners and don't understand why these breeders are still in business. They are greedy and don't really care what happens to these dogs once they leave the puppy mill. I am sure that out of the hundreds and hundreds of puppies that they sell there are a handful that are great, beautiful, healthy dogs, ours was not the case and I'm sure it wont be the last either. For those who will say "why didn't you contact the breeder" I will just say this, WHY? When we purchased our puppy we committed ourselves to him just as he did us, to love him, provide for him and take care of him, no matter what! A refund or another dog would never be able to replace him or the love that we had for this poor sweet dog! He was my baby and deserved so much more then what he was faced with, we did our best to care for him and make his life as good as we could! Shame on you mittelwest for selling dogs you know are not healthy and have major issues and not giving two [censored]s about the effect it has on them and the new owners!

Read full review of Mittelwest German Shepherds
Hide full review

Is Mittelwest German Shepherds legit?

Our verdict: Complaints Board's thorough examination reveals Mittelwest German Shepherds as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, Mittelwest German Shepherds stands out for its commitment to quality and security. Clients considering Mittelwest German Shepherds should delve into its customer service record to gauge compatibility with their expectations.

Mittelwest German Shepherds earns 96% level of Trustworthiness

Perfect Trust Endorsement: Mittelwest German Shepherds achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Mittelwest German Shepherds. The company provides a physical address, 3 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mittelwest German Shepherds has registered the domain name for for more than one year, which may indicate stability and longevity. has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Mittelwest German Shepherds website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. you are considering visiting, which is associated with Mittelwest German Shepherds, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Mittelwest German Shepherds's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
7:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Mittelwest German Shepherds Sold us 2 Sicks Puppies- 1 Died

On March 11th, 2012, we purchased two 15 week-old (brothers) German Shepherd puppies from
Mittelwest Kennels in Wonder Lake, Illinois, owned and operated by Julie Carroll Martinez. We were met by Grant, her kennel manager and boyfriend, who showed us the pups.

He never asked us one single question about our experience with German Shepherds, our home or the environment the dogs would be living in.

There was no:

· Application process

· Bill of sale

· Receipt

· Contract

· Health history provided

The only question he asked is if we would be paying by cash or check. We asked Grant if the pups were vet checked, and he said no because it wouldn’t be possible for them to bring every single pup to the vet, making it sound like there are too many pups and it would be too expensive.

Prior to going to Mittelwest Kennels, we searched the internet, and we found customer complaints, on the rip-off boards as well as other German Shepherd boards, filed against Julie Carroll Martinez and Mittelwest Kennels. We asked Grant about the complaints, but by this time, we knew the pups were coming home with us.

We took the pups to the vet the very next day, and both pups had parasites and worms. One of the pups, Rocco, was biting and scratching in the car on the way home from the kennel after purchase. He was diagnosed with a yeast infection, as well as a bacterial infection that he’s been fighting to this day. He scratches and bites his fur continuously, and when we informed Julie Carroll Martinez of Rocco’s issue, she didn’t want to be bothered and made the comment to us that it (Rocco’s problem) could be anything. Milo, his brother, had been healthy except for a yeast infection in his ear, which was successfully treated.

On June 11, 2012, Milo suddenly died after our daily evening walk. Needless to say, we were devastated by the loss of our 6 month-old puppy. We had a necropsy performed ($600) to determine Milo’s cause of death. Although the test came back inconclusive, it ruled out intestinal twisting, bloat and anything we could have been responsible for. Three DVM’s (our vet, the vet performing the necropsy, and the vet who examined the tissue) all stated the findings were
consistent with ventricular arrhythmia (sudden death heart attack).

We immediately sent the report to Julie Martinez as soon as we received it, expecting her to proactively replace the puppy. She said she would give us a $500 credit towards the purchase of a new puppy. Knowing that we were distressed and angry, she then countered with a $1000 credit towards a new puppy.

We had already spent thousands of dollars on the purchase of the puppies, $750 on the necropsy and cremation for Milo, and over $1000 in vet bills on Rocco, who is still suffering from an autoimmune issue.

At one point, after trading several e-mails with Julie Carroll Martinez, she knew we were very upset and concerned with Rocco’s well-being. She extended an offer for us to bring our family out to the kennel stating that we have all been through a loss like this and we all know how tragic it is. Even though we were very angry at Julie for being so insensitive, we thought it might be her way of offering some empathy, and we decided to ride out to the kennel (this was the night after Milo died). As we drove past their electric gate into the property and kennel, Julie was outside, and when she saw our car driving through the gate, she immediately went in the house, never to be seen again that evening, sending her boyfriend, Grant, to meet us over at the kennel.

Grant never once mentioned Milo’s name or uttered any words that he was sorry for our loss, nothing about Milo at all. He did, however, go into the kennel and bring out three different puppies, telling us to take each one for a walk with Rocco. We were completely blown away at the lack of sensitivity and professionalism on both their parts, as it was Julie who invited us out to the kennel in the first place, and she never left the house to come out to talk with us or even offer us any condolences.

After this incident, we told Julie we would like a refund based on the fact that she sold us two unhealthy puppies, one of which is now dead. Julie’s response was “We cannot replace every dog who has died that we have sold.” Well, our puppy, Milo, was only 6-1/2 months old, and our other puppy, Rocco, has had health issues since the night we brought him home.

Unfortunately, after the fact, we have talked with other people that have had similar experiences with Julie Carroll Martinez and Mittelwest Kennels. This has been a tragic experience for our family and the surviving pup, Rocco.

Please do your research and Google Mittelwest Kennels and Julie Carroll Martinez complaints. Check out postings on AND before you consider purchasing a dog from Julie Carroll Martinez and Mittelwest Kennels.

If we can prevent one person from experiencing the heartache, upset and sadness we
experienced with Milo’s death, it will be well worth our time of writing this. We are happy to talk with anyone considering purchasing a puppy from Julie Carroll Martinez and Mittelwest Kennels, or we would happily talk with any owner of one of her unhealthy dogs that is afraid to come forward.

We strongly believe in ethical breeding and showing these beautiful animals for the love of the breed, the animal and the sport, but not solely for the love of money.

Read full review of Mittelwest German Shepherds and 1 comment
Update by GSD Lover
Jun 29, 2012 8:19 am EDT

I realize that we made a terrible mistake and I am trying to prevent someone else from making the same mistake. This is not a backyard breeder and they are known worldwide. Read the rest of the story.

Hide full review
1 comment
Add a comment
Shona Barr Beal
, US
Aug 09, 2015 8:32 pm EDT

That's crazy. To say all that crap for no reason.

11:00 pm EDT
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am a disabled man. I went to Julie Martinez, the owner of Mittelwest German Shepherds and made a deal with her for a pup. I got this male pup and after being told by her boyfriend/manager Grant and herself this would be a show pup, we made a deal. After having this pup for a little over a month. We noticed he was very afraid of everything. Then we started...

Read full review of Mittelwest German Shepherds and 10 comments
5:21 pm EDT
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Puppy born 1/29/09 sire Yasso vom Mittelwest dam Emily vom Mittelwest. Received puppy Wed 3/25/09 at approx 7 pm. Puppy ate minimal on Thurs was drinking water but had loose stools, ate minimal of Fri continued to drink water and have loose stools. I thought maybe some transition issues from being flown in. Ate two bites of food on saturday, hardly any...

Read full review of Mittelwest German Shepherds and 13 comments
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Mittelwest German Shepherds contacts

Phone numbers

+1 (815) 653-1900 +1 (630) 781-7472 More phone numbers


Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.