Best Buy / Geek Squad / geek squad
My problem with Geek Squad is that they cost me about $1500. Here's how:
To begin, I don't know much about computers, so I was flying blind and looking for honest help with my problem. My problem was that my 18 month old Gateway laptop needed a new power cord, and I had no idea what to do. I went to Geek Squad and they told me that yes, I did indeed need a new power cord (duh), and that the only one they had in stock would work just fine for me. It was $80 and included 10 adapters so I could use the cord for ANY (he specifically said ANY) laptop I ever owned (this was NOT true, it does NOT work for my new laptop, I tried them all just to see). I stupidly took him at his word and bought the giant rip off. 6 months or so down the road my laptop was overheating, crashing, and, burning the tops of my thighs through my jeans when I sat with it on my lap to use. I took it back and told the Geek Squad agent that I thought the battery was dead and the motherboard and/or hard drive was bad. He spent about 15 minutes looking at it and his final diagnosis? The battery needs to be replaced and the hard drive is probably bad. (Seriously? I just told you that..) He told me it would take about 300-500 dollars to send it out, have it fixed, and returned, and I should consider just buying a new one, and that this Best Buy has a lovely selection I can take a look at right now. (Seriously, he said this). I again, STUPIDLY, took him at his word and shopped around for a new laptop. The new laptop cost me about $1100, including repair packages and accessories (it took me a while to wise up to their BS). I went back to school a happy student. In the meantime, my dad gave my old laptop to a computer friend of his. The friend discovered that the power cord GEEK SQUAD sold me was 30 Watts too powerful for my laptop! And that this was the cause of my troubles. He said yes, the battery was dead because the power cord had burned it out, and the hard drive should be OK now. He gave me the correct power cord and it was fine for a while, but did eventually die, and is currently sitting in my house, waiting to go back to my dad's friend. So to sum it up, I figure Geek Squad owes me:
$80 for the incorrect power cord
whatever it will cost to buy a new battery
the $1100+ for the new laptop I had to buy and I would not have had to buy it in the first place if they hadn't destroyed my first one
the cost my dad paid his friend for his help and the new power cord
This, on a very low-ball scale, probably reaches over $1500.
I will never again use Geek Squad, and I encourage my friends, family, and anyone who reads this to do the same.
More Best Buy / Geek Squad Complaints & Reviews
- Geek Squad - geek squad - is a total rip off! 
- Geek Squad - phone insurance 
- Best Buy/geek Squad - tv repair took forever 
- Best Buy Geek Squad - the geek squad really sucks! 
- Best Buy / Geek Squad - laptop repair 
- Geek Squad - repair a virus in my laptop - lost my entire data + fraud
- Geek Squad - did not replace defective part for freezer
- Geek Squad - can't fix my problem 
- Geek Squad - moving old info from old microsoft hard drive to newly purchased hard drive work done with geek squad at hutchinson, mn location 
- Best Buy / Geek Squad - dumb # geek squad agents!