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Bergdorf Goodmanreturned package

I bought a pair of Malnolo Blahnik and they are a little too big. So I return ed them using the return label in the package and dropped off the box. Two WEEKS later I reached out the customer service and they say they did not receive the goods.See Top 10 Worst Companies in New York, NYI live in Baltimore and BG is in NY (and the address of the return label also says it's in NY), which is only like two hours driving.
Order number WB1688740374.
Today I wrote an email, and then I got an automatic reply says I had to wait to be assisted. Wait for how long? My ticket says I am #200985. seriously?

Bergdorf Goodman

Ji
May 16, 2017

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