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Belkin International, Inc / Poor customer service

1 United States

I have had internet in my apartment for approximately 1 week through Suddenlink Cable. I have had no problems. I purchased a Belkin Wireless G Router, F5D7230-4, so we could have a wireless connection. We hooked up the router and both laptops were connected to the internet. Until...I decided to security enable our router connection. That is when everything went wrong. I inserted the setup assistant CD into my laptop. I went into security, followed all the steps as stated on the CD. From that point on, we had no internet connection. I called the toll free tech support number, [protected], today, July 24, 2008. I was on the phone with the first representative for approximately 45 minutes and the second representative for about 15 minutes. Neither one of the representatives were able to get me back online using the router and also being security enabled. I felt like after a hour on the phone, that the problem should have been resolved. One problem I had with the two representatives, they didn't speak so I could understand what they were saying, the other being that they were very impatient, I would tell them the page that they were trying to get me on hadn't loaded yet. I have never had such rude technical support. If this is the support that you get through Belkin, I don't want any part of it. The task I wanted to accomplish is to get my router connection security enabled. No one accomplished this task. It seems to be like it should be a simple matter. But two of your reps were unable to help me. The customer service you get through Belkin STINKS! I would like some feedback in this matter. Thanks!

Vi

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