The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Barnes & Noble / college rental book

1 Houston, AK, United States Review updated:

My daughter rented a college text book from barnes & noble. When she went to turn the book in, they advised that it had water damage and, therefore, she would have to purchase the book for an additional $24.00. She had only used this book one time during the semester, and it received no water damage while in her possession. We explained that the semester before, she had been caught in a rainstorm and had several rental books damaged, which we ultimately had to purchase for over $200.00. We paid this fee with no complaints as we understood this was her responsibility. Although, $24.00 is a small fee, it is the principle of the matter. She should not have to pay for a book she did not damage. They basically explained that they go through a process of checking out the quality of the books and that they felt it received water damage while in her possession. They also sent her an email advising that if the book was not turned in a charge for $101.00 would be charged to the credit card on file. Therefore, under protest, we paid the charge. Beware - apparently, if you rent books from barnes and noble, you have no rights. If they feel there is an issue with the book, they will charge you card and you have no recourse. I strongly suggest you rent or buy used books from some other website!

Pr
May 15, 2015
Sort by: UpDate | Rating

Comments

  • Sy
      14th of Aug, 2010
    0 Votes
    Barnes & Noble - Rude Employees
    Barnes & Noble
    Reston
    Virginia
    United States

    Some of the younger employees are nice, but the managers here are extremely rude. I tried to be so nice and patient. If they are so unhappy, perhaps they could work somewhere else.

  • Mi
      28th of May, 2012
    0 Votes
    Barnes & Noble - Employee
    Barnes & Noble
    Bozeman
    Montana
    United States

    Employee "C" at customer service desk at Barnes & Noble in Bozeman when asked about the availability of a book had the attitude that the customer was just a waste of her time. Very unpleasant to deal with. Wwon't bother buying anything at the store again. Just ship from Amazon.

  • Fi
      15th of May, 2015
    0 Votes

    I know a friend who was accused of the same thing at the library. She is disabled and they told her because of her disability she could not take care of books and framed her for water damage when there was none. Luckily her other friend heard that comment and pointed out there was in fact no water damage and threatened to sue her personally(not the library for discrimination) only then did she stop. He then forced her to tell why she was framing the disabled person. She admitted the library needed money. Then she made some lie about him slapping her across the face to the police. But they did not believe her since the other friend proved she lied once. Don't see her in the library now. Dispute the credit card charge.

  • Fi
      15th of May, 2015
    0 Votes

    Dispute the charged. Had same thing happen to disabled friend. Tried to use her disability to claim she does not know how to take care of books. Other friend threatened to take to court for discrimination.

  • Fi
      15th of May, 2015
    0 Votes

    Oh then she admitted she lied and used friend's disability because library needed money. She does not work there. Tried to lie and say friend slapped her to police. Did not believe he since she lied to them once.

Post your comment