Menu
CB Restaurants and Dining Baja Fresh 3990 El Camino Real, Palo Alto, CA, 94306, US
Baja Fresh company logo
Baja Fresh
reviews & complaints
Baja Fresh company logo

Baja Fresh

3990 El Camino Real, Palo Alto, CA, 94306, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Working hours
Mon
10:30 am - 9:00 pm
Tue
10:30 am - 9:00 pm
Wed
10:30 am - 9:00 pm
Thu
10:30 am - 9:00 pm
Fri
10:30 am - 9:00 pm
Sat
12:00 pm - 7:00 pm
Sun
12:00 pm - 7:00 pm
ComplaintsBoard
R
6:26 pm EST

Baja Fresh - customer experience

An issue happened with a free taco coupon and I was trying to explain it to the cashier. He was immediately impatient and told me that the situation that happened isn't possible making me feel belittled and stupid. The manager came over in an attempt to understand the situation. She told the cashier to honor it. The cashier rolled his eyes and threw up his hands stating "that's not right!" I was trying to make the cashier laugh throughout the process saying "rough day?" "Life's not the serious!" After the extremely disresepctful encounter I asked what his name and he refused to provide it. The manager then told me his name was Jaun but it seemed like she was lying too. After getting his name I asked the manager for info to who I can call regarding this matter - a district manager or gm and she said she did not have any info as a contact. I live down the street from this establishment and I am beyond upset by this experience. I just wanted to fairly redeem my coupon, get the rest of my order and carry on with my day. Now I'm not sure I'll ever return there if those are the type of employees hired. As someone in the same field, a Starbucks store manager, I cannot understand the entitlement of the worker and his lack of respect for the customers that ultimately are the reason he's employed.

Read full review of Baja Fresh
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.