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2.2 25 Reviews

AVS4You Complaints Summary

3 Resolved
12 Unresolved
Our verdict: When using services from AVS4You with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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AVS4You reviews & complaints 25

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Newest AVS4You reviews & complaints

ComplaintsBoard
M
4:46 am EDT

AVS4You They never helped me!

I used AVS4YOU and was really satisfied with everything, really loved this site and even had a "Unlimited License".
But then I bought a new computer and was not able to use this program! I tried many different things but no matter how hard I've tried nothing happened. So I contacted AVS4YOU customer service, explained the situation and asked for help. They said that there was nothing they could do and said that the only way to fix this is to buy another license!
I already paid for one so why on Earth I need to waste more money on something that I already have! Totally ridiculous! They never helped me!

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Martin321
, GB
Oct 21, 2016 11:03 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have had the same problem. Had to buy a new computer and was told by AVS4YOU that I would have to purchase the software again. I have already paid for the Unlimited License. Stay CLEAR from this company.

ComplaintsBoard
K
11:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AVS4You avs4you

people, have you ever tried contacting AVS4YOU support team i wonder. whichever time i did, i got response in reasonable time. after surfing the net and reading the reviews was scared that won't see my money again (*as accidentally placed the order twice*), but was provided with the refund for the sec purchase without no problems and questions asked. btw, had some error message once (not able to remember which one though, lol). but they managed to figure that out and led me through all the steps to bring my converter back to life (^-^)

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SdaInFbk
Fairbanks, US
Jan 05, 2012 3:55 am EST
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I purchased an unlimited license for avs4you software. After having my motherboard and hard drive replaced in my computer the software was no longer activated. Attempting to use my old license key resulted in an "already been activated error". I contacted support and they reluctantly gave me a new code after a few messages. A year later, the software has deactivated again. It turns out the license key they reluctantly gave out was for a 1 year subscription. I have begun the battle again to get a new license key. Their TOS says unlimited lifetime subscription as long as I own this computer.

avs4you has a problem honoring there unlimited license key. Buyer beware.

ComplaintsBoard
H
5:27 pm EDT

AVS4You Stay away from this site if you treasure your sanity

Stay away from this site if you treasure your sanity, let alone pc...It and its aliases playit player, allplay, etc! will afect your pc and leave your system with wrong extensions if you try to remove it.

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JACKINTEXAS
Lake Dallas, US
Aug 26, 2014 1:03 pm EDT

8/26/2014
Let me assure everyone as a long time user of this excellent software that the statements by the AVS team are 110% correct. DO NOT use any site but theirs to download and update, and you will be fine. Complaints sometimes arise for other reasons, i.e. firewalls, open ports, insecure networks, false ip addressess, and a myriad of other things. Reputation of AVS is superior in my opinion.

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AVS4YOU_Team
,
May 12, 2011 12:39 pm EDT

Hello. We can assure you that if you download AVS4YOU software from our official website www.avs4you.com it won't contain any viruses or other dangerous components. It can't interfere with the work of other software installed on your PC as well.

To receive evidence that AVS programs are virus-free, you can make use of www.virustotal.com website offering free service which allows to upload a file suspected to be a virus for scanning it with multiple antivirus engines.

Please also note, that AVS4YOU software is not connected with playit player, allplay software in any ways.

Best regards

ComplaintsBoard
A
4:25 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AVS4You Software quit working and company will not respond

I purchased a full AVS4You software license in 2009 and I was pleased with their programs but approximately two months ago most of my AVS4YOU programs quit working and I get messages that imply I am not licensed such as "Class Not Registered". This software has been used on the same computer since I bought the license. The company advertises that they will respond to email inquires within 48 hours. This has not happened and there is no other way to contact them but email. They provide a forum for discussing issues online but when I tried to register every user name I selected was rejected. Bottom line is I paid AVS4YOU for a non-expiring license to use their software and they are not honoring their end of the agreement. I am being ripped off by AVS4YOU.

Read full review of AVS4You and 6 comments
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Dale Dude
, US
May 09, 2016 1:17 am EDT
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Scam on lifetime license - DO NOT SUPPORT SUCH COMPANIES

Like many others I had a lifetime license and the company changed their policy since my purchase to state that the license is only valid on the very original computer you install the software on.

Their "Free" is a ploy to force you to the commercial offering. Obscure web sites hosting "reviews" of how great the software is should be a sign of a problem.

SCAM - #dontmakepiracyeasier

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andre matte
Edmonton, CA
May 08, 2010 6:20 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I tried their audio converter the website says 30 day money back guarantee I contacted for a refund and nobody as contacted or credited my credit card

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djr4573
, US
Aug 22, 2014 1:44 pm EDT

I purchase my license in Oct. 23, 2012. My computer crashed a month ago and I have been trying to retrieve my license and password for a month. They say it's in the mail but I never receive it and my anti spam folder is not blocking it. I purchase it with Papal. I think I will try to see if Paypal can help me.
Wish me luck!

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Linda in Atlanta GA
Conyers, US
Apr 13, 2012 11:19 pm EDT

i purchased avs4you in 2009 and have NEVER been able to use it! you can't call them. when i key my pw system says it's wrong. they won't email you back. a waste of $59. it is a complete rip off.

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SdaInFbk
Fairbanks, US
Jan 05, 2012 3:59 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased an unlimited license for avs4you software. After having my motherboard and hard drive replaced in my computer the software was no longer activated. Attempting to use my old license key resulted in an "already been activated error". I contacted support and they reluctantly gave me a new code after a few messages. A year later, the software has deactivated again. It turns out the license key they reluctantly gave out was for a 1 year subscription. I have begun the battle again to get a new license key. Their TOS says unlimited lifetime subscription as long as I own this computer.

avs4you has a problem honoring there unlimited license key. Buyer beware.

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Gary Peterson
Burnsville, US
Nov 08, 2011 2:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had exactly the same experience! I like the product but after being knocked out by a virus, I can't get my license issue relolved. I've contacted them twice, via their website, over the last couple of months, without any success. I like the product & was going to purchase another license for a new computer, but NO WAY with thier "rotten" support

ComplaintsBoard
R
7:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

AVS4You Does not work and they will not respond to me!

I saw an add on for my Windows Movie Maker, over 300 effects and Transitions for only 15 US Dollars. Then I downloaded it, then It wanted 39 US Dollars, I paid with a VISA. When I was done I registered with their code, but it would not work! So I downloaded all the other items too!
A total of 24 different things like:
* AVS Video Converter
* AVS Video Editor
* AVS Video ReMaker
* AVS DVD Authoring
* AVS DVD Copy
* AVS Video Recorder
* AVS Media Player
* AVS Video to Flash
* AVS Video to GO
* AVS Video to iPod
* AVS Video to PSP
* AVS YouTube Uploader
Now for the sound part!
* AVS Audio Converter
* AVS Audio Editor
* AVS Ringtone Maker
* AVS Audio Recorder
* AVS Music Mix
* AVS Disc Creator
Wait, there is more! You'll need their worthless online Help to Download too! I even did that! Still will not work! No on has answered my many Emails I sent them either!
Also: All of my Music files and Video Files have been Hijacked, into their own stupid system, so I can not use them, in any way! Now if I delete all this (which I really want to do) I will loose my chance for any refund according to their rules! No bad Videos on You Tube at all on them... if fact there are many videos that say how great they are!
I commented on one, but my comment just disappeared? Only good comments are kept! I believe I was scammed? And this is the only place I see, where I can tell my story. I can not mix videos for You Tube right now... Everything is ruined! So, I will wait a bit longer.
(It has been three days with No Reply) How could I have fallen into their TRAP? I am a Victim of their Evil little operation!
Do Not Use this Product! It dosen't work!
If they help me I will be sure to return here and retell my story. But now now, I could almost cry! Dale

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Update by Radicalreels
Aug 04, 2009 9:04 pm EDT

UPDATE!
The only way to get a Refund is to FAX their Refund Page to them! That costs a lot to do so... These Greedy people know what they are doing! They are EVIL!
I deleted their Crap from my computer... I am out the money I lost... but I will have the last word!

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Aekaf
, US
Jul 25, 2023 4:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased the unlimited subscription in 2011 and since successfully transferred it to multiple replacement computers without issue, recently however they want to make me purchase a new licence, claiming that my original licence was for tat original machine only!

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DemiZangwill
New York, US
Jul 23, 2014 1:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Just go through this link to get up to $14.75 on AVS Video Editor. Don't hesitate to get this great chance now!
http://www.ifcoupons.com/coupons/avs-video-editor/

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Michael Price
Meridianville, US
Jul 03, 2012 3:12 pm EDT

Right! Just wait until you have to move it to a new machine. I've been down this road with your company before. Fortunately I saved my registration number: 2b442d53-04bf-4022-af02-4e2774090831, but your company makes it a pain to do business with them. Right now my software (that was working) says it's "out of support" when I last tried to use it. Needless to say, I've moved on. I've cost you more money in sales than you can imagine and I'm not going to stop. To the rest of you, AVS was not a well integrated package anyway. A program for this and a program for that. You can use freeware to do the same things. Also try the Linux world. You'll be suprised at the eaze of installation (you don't have to be a geek) and the OpenSource Foundation tries very hard to keep it all free of charge.

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AVS4YOU
London, GB
Mar 02, 2011 11:24 am EST

Hello, I'm representative of AVS4YOU Support Team. Our software can be downloaded from our official website www.avs4you.com and tested for free.
As you can see we do not advertize our product as freeware. Please note that the unactivated versions are totally functional and the only limitation is our logo which is placed on all output files. In case you are satisfied with the software functionality, you may purchase the subscription for AVS software at our registration page http://www.avs4you.com/Register.aspx Only if place an order for the subscription and if you take all the necessary steps to pay for the license, the purchase process will be completed. Note, that no payments are made without your confirmation. All the payments go through our authorized resellers. Avangate is our authorized reseller having a high level of competence and confidence in the area of online transactions. In case you are not satisfied with AVS software and want to get a refund for the payment, please contact our Support Team http://support.avs4you.com/login.aspx in order to get all the necessary instructions on how to get a refund for the purchase. In case you have already contacted our Support Team, please use your registration details (e-mail and password) in order to enter at our Support System.

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H. L. Perez
, US
Feb 22, 2011 3:18 pm EST

I made the same mistake. I didn't do my home work attracted by the false advertising of these people of AVS4you I purchased a $59.99 subscription They use an agent named AVANGATE that claims to be acting as seller's agents to collect the money from victims as us. In my opinion, I think they are accomplices to a big internet fraud by participating in transactions, where they know there so many complaints about it. No money are refunded and we can do nothing with the credit card company or bank. This is my warning: Check the internet and all complaints posted before buying from anybody. Do not risk a hart attak.

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BigRig50
Bronx, US
Jan 10, 2010 10:03 pm EST

Thank god I diverted the download to my external hard drive. I had a sinking feeling this thing was a scam from the start and when the downloading got to the point where it should have been finished if it were free then came the part came up about $39.99 I knew it was the crock of [censored] I was suspecting it was and backed out.

When I tried to delete what did download a message came up telling me I did not have permission to do so. This I always thought was illegal. It's like back in the old days when the internet was young and when you would go to a site it would literally hold you hostage until you actually shut down you computer manually.

I had to cut and paste it in the recycle bin. I have ran three virus scan checks so far so good but I say RUN AWAY as fast as you can from these crooks. As the saying goes if it is too good to be true, it is.

These people are crooks who need to be stopped.

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Mesa Knight
Delta, US
Dec 26, 2009 6:13 pm EST

IT DOES NOT WORK! NONE OF THEIR SOFTWARE WORKS AS ADVERTISED. IT IS POOR GRADE BETA SOFTWARE. THEY LIE ABOUT THE COST AND WILL NOT REFUND MONEY. THEY WILL NOT RESPOND TO COMPLAINTS OR EMAILS OF ANY KIND. THE ONLY GOOD PART ABOUT THEIR LACK OF RESPONSE IS THAT THEY MAY BE OUT OF BUSINESS. I BELIEVE THEY ARE OUT OF THE UK SO NOTING WE CAN DO. I AM VERY DISAPPOINTED THAT KIM KOMANDO RECOMMENDED THEM. SHE DID NOT DO HER HOME WORK.

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Angryperson234
Chico, US
Oct 15, 2009 1:26 pm EDT

I agree! I had an interview recorded that was a one of a kind and now it says "AVS audio demo" over the whole thing! AUGH! I downloaded the stupid thing thinking it was something else...racklefrackle stinking program!

AVS4You Customer Reviews Overview

AVS4YOU is a comprehensive multimedia software suite that has been receiving positive reviews from users. The software offers a wide range of tools for video editing, audio editing, image editing, and document conversion. The user-friendly interface and easy-to-use tools make it a popular choice among beginners and professionals alike.

One of the most significant advantages of AVS4YOU is its affordability. The software offers a one-time purchase option, which means users do not have to pay for a subscription. Additionally, the software is regularly updated with new features and improvements, ensuring that users always have access to the latest tools.

The video editing tools offered by AVS4YOU are particularly impressive. The software allows users to edit videos in a variety of formats, including HD and 4K. The timeline-based editing system makes it easy to add effects, transitions, and audio to videos. Users can also add subtitles and watermarks to their videos.

The audio editing tools offered by AVS4YOU are also highly rated. The software allows users to edit audio files in a variety of formats, including MP3, WAV, and FLAC. The software includes a range of audio effects, such as echo, reverb, and chorus, which can be applied to audio files to enhance their quality.

Overall, AVS4YOU is a highly rated multimedia software suite that offers a range of tools for video editing, audio editing, image editing, and document conversion. The software is affordable, regularly updated, and user-friendly, making it a popular choice among both beginners and professionals.
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