AutoTruckToys / Jeep LJ soft top

Paris, TN, United States
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Ordered a Jeep LJ soft top from Autotrucktoys on 05/11/17 after
I called and spoke with a customer rep. who assured me the color
(Khaki)I ordered was available. The next day I received a call
from them telling me the color I ordered was not available. They
requested I call them about the order. I called back, and after
waiting on hold for 12 minutes, I explained the situation to
another customer service rep. I told the CS rep. I would order
the top in black, which was $65 more if they would sell it for the
same price as the Khaki top. She put me on hold for 5 minutes
then came back and stated she could only discount it by $30 off the
list price. I told her I could order the black top from Amazon with
free 2 day shipping for the same price as the Khaki top I originally
ordered with them. Autotrucktoys has a price match guarantee,
nevertheless, I was told they could not do better on the price.

May 12, 2017

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