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Asurion And AT&T / cell phone insurance for replacement

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We pay AT&T for replacement cellphone insurance coverage. We filed a claim. Asurion, the insurance company for AT&T shipped us a used phone that did not work properly and had no battery life. We reached them and they were difficult and rude to deal with. They finally sent another phone and this one is bent and the screen doesn't work. This company, Asurion, that AT&T contracts with is terrible and AT&T won't make an effort to get Asurion to help us.
We plan to leave AT&T because of this. The insurance they offer is not backed up. In short AT&T and Asurion do not keep up their commitment.

Di
Mar 26, 2017

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