Astrill / VPN
I read online about the poor service of Astrill VPN but I didn't think much of them. Now I'm having problem myself with their service then I realized everything I read about how rude their customer service can be by just ignoring their customers is true.
I have been using Astrill VPN for a while without any problem and never had to contact their customer service. But the application suddenly stopped working after an upgrade. I asked for support. All I got was to download and re-install. I did that but that didn't resolve the issue. I tried contacting them again several times and no reply. They just ignored me. I tried to call, no answer. I tried online chat, no one is there. Email, no reply.
I'll let my subscription lapse and look for alternative.