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Asda / customer relations

1 United Kingdom
Contact information:

Asda Customer relations are just terrible. I don't even understand their responses. Here is one, I quote:

"Thank you for keeping in touch. For the information that you want to know, For the information the you were asking, I am sorry but we just have the further instruction which you can sent your complaint and that is:

-Visit our web site

Kind Regards, 'name'

Asda Grocery Home Shopping Team"

When I wrote directly to Asda CEO Sean Clarke and asked that the CEO see my complaint and respond, I received the following from one of the Executive Relations Team:

"your email will not be escalated any higher as I am the highest point of contact within the business. 'name'"

Hmmm...at a loss now!

Ju
Nov 15, 2016

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