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ARSENAL VAN LINESBad services, cheating on customer...

Review updated:

This company have a very bad delivery service. The delivery driver was really rude with the customer . He lies about making phone calls for delivery 's appoinment. And he threatened us about the safety to our merchandise if we do not pay money for him.See the Top 10 Worst Complaints in Norcross, GA We tried to call and talk with the company. Unfortunately, Arsenal Van Lines company can not deal directly with him because they hires him as an agent. and we have to pay him extra money so he will deliver the merchandise. This is untrusted company. So, Arsenal Van Lines, Inc. is middleman.They have very bad service.

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  • De
      Nov 18, 2008

    Yes, my finance signed the contract with Arsenal Van Lines INC, to deliver out merchandise from AL to TX with the amount 1, 100.00. We paid them 600.00 .They guarantee we deal directly with them. They called my fiancé they will delivery merchandise on last Saturday afternoon or Sunday morning to my house. I waited for them to call me. The delivery man called me at 4:46p.m and left a message. I called him back at 6:00p.M the same day. He yelled in my cell phones and lied about make a lot of phone calls. He ordered I have to pay for him 180.00 for letting him waiting return his phone. In the contract, The Company will notice 24 hours to make appointment before delivery. . He was really rude. He doesn't care about customer. My fiancé called the company. And the company called her back and told her they will talk care of it. So he delivered our merchandise at 9:00p.m the same day. I explained to him about the signed contract with his company. I only need to pay 506.00 left. He said he didn't work for the company and he works for himself. He want us to pay him extra 180.00 $ or bring our merchandise away. My fiancé tried to call the company but they don't care. He negotiated down 150.00 . I was so stress about this. And I wanted it over. I paid him 506.00 and 150.00 in cash. Do you know what happened I had to help him carry all the merchandise into the house instead they must do it as the contract because the man who supposed to do it. He is too old to carry heavy merchandise . This is my lesson about this company: Cheating and having a very bad services…

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  • Tc
      Jul 24, 2010

    Similar experience with this company. They are a crooked business, the people who work directly for them and the ones they subcontract. John is the salesman, he's the most helpful guy in the world until he gets your business. Made all kinds of promises about how smooth my move was going to be. Here's how smooth it actually went...

    The movers called me and told me due to scheduling or other people's moves, they had to arrive a day earlier than promised. I told them my stuff wasn't packed, they'd have to wait. They said now or never. I had no option, I had to drop everything and pack like a madman. The mover arrives (subcontracted) and does a decent job of moving everything out. When it comes time to pay up, I am hit with over $300 worth of hidden costs including $38 for 5 rolls of tape he used to wrap blankets around my furniture!! Oh, and he only takes cash. This guy barely speaks English so I figure I'd better check his math on my bill and sure enough he calculated the sales tax incorrectly. I told him his mistake, he got very rude with me but finally agreed he was wrong. Before he left, I asked when my stuff will arrive, he said not sure...

    My stuff arrives 9 days later!!! Made a call everyday after day three to the salesman (John), the driver, and the general manager of Arsenal Van Lines. The salesman's phone was turned off this entire period, never received a call back to this day. The driver gave excuses of truck trouble, its a busy time of year, having complications moving other client's things, etc. The manager (Ben) was rarely in, and the receptionist refused to give me a direct phone line to him. When I would finally reach him he would assure me day after day that my things would be here "tomorrow".

    I argued that it's only an 8 hour drive and they're holding important things I need for work, not to mention most of my clothes and something to sleep on. It's hard to function in an empty apartment for 9 days. He argued because I didn't pay extra for the guaranteed delivery date, they had 7 days to deliver. I said it's been 9! Apparently weekends don't count as days. After asking him the golden customer service question, "what would you do in my situation" he offered me an insulting $100 refund. Great...

    Mover arrived, much lazier this time. Placed things in their general location and left his expensive tape all over my furniture. And of course there are dings all over my furniture and none of my desk drawers close right. Time to pay up but guess what, my refund will get mailed to me, go ahead and pay the whole thing for now. My refund check arrived a month and a half later with the wrong name on it! Hashing that out now so I can finally get my whopping $100.

    DO NOT USE ARSENAL VAN LINES! I am on a mission to put them out of business.

    0 Votes
  • Ro
      Sep 05, 2010

    The owner of Arsenal Van Lines is Eyal Levi(aka Ben Levi, Ben Lev). We can not only put them out of business, but the U.S. DOT will make them pay fines and restitution to each of us!

    Please file an online complaint with:

    U.S. Department of Transportation
    Federal Motor Carrier Safety Administration

    website:
    http://nccdb.fmcsa.dot.gov/HomePage.asp


    Aresnal Van Lines info:

    US DOT: 1267793
    ICC MC: 637434
    Mover Register: HG500529
    Name: Arsenal Van Lines
    Contact: Ben Lev or Eyal Levi
    Address: Arsenal Van Lines
    6180 Atlantic Blvd Ste B
    Norcross, GA [protected]
    Phone(s): [protected], [protected], [protected]
    Fax: [protected]
    Website: www.arsenalvanlines.com

    7742 Spalding Dr # 120
    Norcross, GA [protected]
    Tel: [protected]

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