The Biggest Crooks in Gwinnett. I used this company to move me less than 10 miles from one location to another and due to the movers negligence, they broke my LG LCD 55 inch color TV and refuse to replace it. I explained I do not want money just a replacement. Spoke to Ben and he gave me the run around for over a month and told me all he can offer is a flat amount which is less than third of the cost to replace my TV. I explained that his driver explained at the time of the move that if I did not buy a box to properly box my TV the company will not cover the damage if damaged during transporting from one location to the other. I agreed to pay $35 for the box. TV was not package properly nor placed in the protective box. So all I have is a broken television that is now worth zero dollars. Warning do not use this company if they break something tough, they will not give you the fair dollar value of the items they break.
The owner of Arsenal Van Lines is Eyal Levi(aka Ben Levi, Ben Lev). We can not only put them out of business, but the U.S. DOT will make them pay fines and restitution to each of us!
Please file an online complaint with:
U.S. Department of Transportation
Federal Motor Carrier Safety Administration
Aresnal Van Lines info:
US DOT: 1267793
ICC MC: 637434
Mover Register: HG500529
Name: Arsenal Van Lines
Contact: Ben Lev or Eyal Levi
Address: Arsenal Van Lines
6180 Atlantic Blvd Ste B
Norcross, GA [protected]
Phone(s): [protected], [protected], [protected]
7742 Spalding Dr # 120
Norcross, GA [protected]
They are a crooked business, the people who work directly for them and the ones they subcontract. John is the salesman, he's the most helpful guy in the world until he gets your business. Made all kinds of promises about how smooth my move was going to be. Here's how smooth it actually went...
The movers called me and told me due to scheduling or other people's moves, they had to arrive a day earlier than promised. I told them my stuff wasn't packed, they'd have to wait. They said now or never. I had no option, I had to drop everything and pack like a madman. The mover arrives (subcontracted) and does a decent job of moving everything out. When it comes time to pay up, I am hit with over $300 worth of hidden costs including $38 for 5 rolls of tape he used to wrap blankets around my furniture!! Oh, and he only takes cash. This guy barely speaks English so I figure I'd better check his math on my bill and sure enough he calculated the sales tax incorrectly. I told him his mistake, he got very rude with me but finally agreed he was wrong. Before he left, I asked when my stuff will arrive, he said not sure...
My stuff arrives 9 days later!!! Made a call everyday after day three to the salesman (John), the driver, and the general manager of Arsenal Van Lines. The salesman's phone was turned off this entire period, never received a call back to this day. The driver gave excuses of truck trouble, its a busy time of year, having complications moving other client's things, etc. The manager (Ben) was rarely in, and the receptionist refused to give me a direct phone line to him. When I would finally reach him he would assure me day after day that my things would be here "tomorrow".
I argued that it's only an 8 hour drive and they're holding important things I need for work, not to mention most of my clothes and something to sleep on. It's hard to function in an empty apartment for 9 days. He argued because I didn't pay extra for the guaranteed delivery date, they had 7 days to deliver. I said it's been 9! Apparently weekends don't count as days. After asking him the golden customer service question, "what would you do in my situation" he offered me an insulting $100 refund. Great...
Mover arrived, much lazier this time. Placed things in their general location and left his expensive tape all over my furniture. And of course there are dings all over my furniture and none of my desk drawers close right. Time to pay up but guess what, my refund will get mailed to me, go ahead and pay the whole thing for now. My refund check arrived a month and a half later with the wrong name on it! Hashing that out now so I can finally get my whopping $100.
DO NOT USE ARSENAL VAN LINES! I am on a mission to put them out of business.
This company have a very bad delivery service. The delivery driver was really rude with the customer . He...