Arrigo Dodge Chrysler Jeep Sawgrass / Never go for service or repairs
I wrote this to the Service Director
Mr. Pete Martino
I have a modified Dodge Grand Caravan 2005, because it has a ramp to enter with my wheelchair.
I Went to Arrigo Sawgrass to fix a problem I had with the door locks of my van.
They came to the conclusion that the body control module was bad and they would have to replace it.
The van spend all day in the workshop, I got a call from Bob Greenberg. He asked if the van had been modified and I answer Yes, but that company does not touch what refers to door locks.
He told me that it was OK and that they would work in the car. That was all that he told me. Check your recordings.
At the end of the evening he call me to pick up the van, they couldn't fix anything and Bob Greenberg said that I had to pay for the work that they did.
Arriving at the office of Bob Greenberg I said that I would carry my van, and he said that for that, I would have to pay two hours of labor, they never fix the problem, How I'm going to pay for something that was not fixed, Bob Greenberg said that when he call me by phone He told me that changing the BCM would not resolve the problem and that I told him to just do it. Bob Greenberg never told me that by phone or in person, instead he gave me the assurance that changing the BCM all would be well. I did not want to discuss because talking with Bob Greenberg is like talking to a wall, in addition to make up that I told him "that if the work repair would not fix the problem, I want it anyways", I said that he didn't tell me that and He replied that he told me that by phone (NOT TRUE), I was with my wife and prefer not to discuss with him.
I have had previous problems to repair my car in Arrigo Sawgrass, I thought it was a serious company and ensured his work, but I was wrong. I have been his client for more than 5 years and you can be sure that I will never go to Arrigo Sawgrass again, they just lose a good client like my wife who has a Jeep Grand Cherokee 2012, and myself with a Dodge grand caravan 2005. These are 2 cars that in the near future will need service, but because of their ineptitude to do the job we won't come to Arrigo Sawgrass not even to do an oil change.
I Paid $445.20 for the BCM malfunctioning and charged me $251.29 for labor that didn't solve the problem.
The only thing I ask is that they returned me the money that I paid for something that does not work.
He answer me that He will talk to Bob Greenberg on June 14 but nothing has happened since that day, I wrote him 4 times and no answer.