Ardyss / non delivery of products bought in march 2017
I placed an order in March and to date I have not received it. I have sent countless emails and phone messages and no one has responded to my emails.
I am very disappointed at the service and total disrespect for your customers.
Attached please find emails, containing all details, garments bought, date of purchase.
After all my heartache I request a refund, please.
Good morning David,
I am deeply hurt by the service received from your team. I bought two garments in March till today I have not received them, I have sent emails and no one has responded to them.
I do not know what else to do, please see emaisl below.
Your assistance will be greatly appreciated, you are my last hope. It has been 5 months already.
Siphokazi Porsche Dube.
Team leader : FSS Team | Hollard-Finance | South Africa
T: +[protected] | F: +[protected] | C: +[protected] | E: [protected]@hollard.co.za | W: www.hollard.co.za
From: Siphokazi Dube
Sent: 11 April 2017 10:41 AM
Cc: [protected]@intl.paypal.com; porsche.[protected]@gmail.com
Subject: Transaction ID: 32B72954CV359854T
Today is the 40th day since payment was made, still no response to my email, nor delivery.
The least I expect is acknowledgement of my email.
From: Siphokazi Dube
Sent: 06 April 2017 04:09 PM
Cc: [protected]@bodymagic.co.za; porsche.[protected]@gmail.com; [protected]@intl.paypal.com
Subject: FW: Receipt for Your Payment to WellnessEtc. Limited
You will never understand the pain of paying so much money for a product, send email after email, get ignored, no assistance at all.
Payment went through my account on the 2nd March 2017.
All I needed to know, are the items en route to Johannesburg, Parktown, 22 Oxford Road, or not, date I should expect goods.
+[protected] (mobile number)
From: Siphokazi Dube [mailto:porsche.[protected]@gmail.com]
Sent: 04 April 2017 02:43 PM
Cc: Siphokazi Dube
Subject: Fwd: Receipt for Your Payment to WellnessEtc. Limited
Kindly respond to my email please.
Two items were bought, money went through my account, when should I expect the goods.
I have sent emails, I have not received any feedback.
Your urgent response will be greatly appreciated.
---------- Forwarded message ----------
Date: 02 Mar 2017 7:46 AM
Subject: Receipt for Your Payment to WellnessEtc. Limited
To: "Siphokazi Porsche Dube"
02 Mar 2017 07:45:46 GMT+02:00
Transaction ID: 32B72954CV359854T
Hello Siphokazi Porsche Dube,
You sent a payment of £242.93 GBP to WellnessEtc. Limited
It may take a few moments for this transaction to appear in your account.
Instructions to merchant
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Description Unit price Qty Amount
Ardyss Body Fashion Strapless Body Shaper ( Colour: Black, Size: 36 )
Item# BOFG £110.99 GBP 1 £110.99 GBP
Ardyss Body Magic Body Shaper ( Colour: Black, Size: 36 )
Item# BOMA £119.99 GBP 1 £119.99 GBP
Subtotal £230.98 GBP
Shipping and handling £11.95 GBP
Total £242.93 GBP
Payment £242.93 GBP
Charge will appear on your credit card statement as "PAYPAL *WELLNESSETC"
Payment sent to [protected]@ardysslifestyle.com
Invoice ID: ALSUK-10761
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Siphokazi Porsche Dube
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