Ardyss / non delivery of products bought in march 2017

United Kingdom

Good morning,

I placed an order in March and to date I have not received it. I have sent countless emails and phone messages and no one has responded to my emails.

I am very disappointed at the service and total disrespect for your customers.

Attached please find emails, containing all details, garments bought, date of purchase.

After all my heartache I request a refund, please.

Good morning David,

I am deeply hurt by the service received from your team. I bought two garments in March till today I have not received them, I have sent emails and no one has responded to them.

I do not know what else to do, please see emaisl below.

Your assistance will be greatly appreciated, you are my last hope. It has been 5 months already.


Siphokazi Porsche Dube.
Team leader : FSS Team | Hollard-Finance | South Africa
T: +[protected] | F: +[protected] | C: +[protected] | E: [protected] | W:

From: Siphokazi Dube
Sent: 11 April 2017 10:41 AM
To: [protected]
Cc: [protected]; porsche.[protected]
Subject: Transaction ID: 32B72954CV359854T


Today is the 40th day since payment was made, still no response to my email, nor delivery.

The least I expect is acknowledgement of my email.


From: Siphokazi Dube
Sent: 06 April 2017 04:09 PM
To: [protected]
Cc: [protected]; porsche.[protected]; [protected]
Subject: FW: Receipt for Your Payment to WellnessEtc. Limited

Good day,

You will never understand the pain of paying so much money for a product, send email after email, get ignored, no assistance at all.

Payment went through my account on the 2nd March 2017.

All I needed to know, are the items en route to Johannesburg, Parktown, 22 Oxford Road, or not, date I should expect goods.

+[protected] (mobile number)

+[protected] phone.

From: Siphokazi Dube [mailto:porsche.[protected]]
Sent: 04 April 2017 02:43 PM
To: [protected]
Cc: Siphokazi Dube
Subject: Fwd: Receipt for Your Payment to WellnessEtc. Limited

Good day,
Kindly respond to my email please.
Two items were bought, money went through my account, when should I expect the goods.
I have sent emails, I have not received any feedback.
Your urgent response will be greatly appreciated.
---------- Forwarded message ----------
From: "[protected]"
Date: 02 Mar 2017 7:46 AM
Subject: Receipt for Your Payment to WellnessEtc. Limited
To: "Siphokazi Porsche Dube"

02 Mar 2017 07:45:46 GMT+02:00
Transaction ID: 32B72954CV359854T

Hello Siphokazi Porsche Dube,
You sent a payment of £242.93 GBP to WellnessEtc. Limited

It may take a few moments for this transaction to appear in your account.
WellnessEtc. Limited
+44 [protected]
Instructions to merchant
You haven't entered any instructions.

Description Unit price Qty Amount
Ardyss Body Fashion Strapless Body Shaper ( Colour: Black, Size: 36 )
Item# BOFG £110.99 GBP 1 £110.99 GBP
Ardyss Body Magic Body Shaper ( Colour: Black, Size: 36 )
Item# BOMA £119.99 GBP 1 £119.99 GBP
Subtotal £230.98 GBP
Shipping and handling £11.95 GBP
Total £242.93 GBP
Payment £242.93 GBP
Charge will appear on your credit card statement as "PAYPAL *WELLNESSETC"
Payment sent to [protected]

Invoice ID: ALSUK-10761

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Siphokazi Porsche Dube

Nov 17, 2017

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