Arbonne
Reviews and Complaints

I just read almost a dozen of these negative reviews and they just seem off to me. I’ve been using arbonne products for almost 7 years and never had any issues with quality of products or their customer service. When one person said they called and Arbonne didn’t pick up the phone makes no sense. They have a huge customer service team dedicated to resolving any issue and they list their call times that they’re open. There have been certain times where it states high call volumes and you’ll be waiting a while, but you can get a call back. Out of the handful of times I’ve had to call them, they’ve always helped and half the time they send me a free product for my trouble. If you happen to get the ONE person who isn’t up to par on the other end of the line; just call back in a little while and you’ll get someone else. They also have a 45 day return policy so for the few people who feel their skin didn’t react well, you’re capable of calling or emailing and asking for a refund with no questions asked. And all the reviews about being charged mysteriously is also very questionable. I have heard that arbonne has been dealing with fraud orders placed, but that’s not on them; that’s on whoever stole the credit card information and is trying to either see if the stolen card will work on big purchases or maybe trying to resell product. I wonder if these people asked where the order was shipped to. Arbonne is very aware of fraudulent purchases and welcomes the reports. My consultant does her due diligence by monitoring every order she doesn’t recognize that goes through her manifest and reports unknown clients. I have had my payment info saved to my online account with them for 7 years and I haven’t had one order placed mysteriously by Arbonne; they would clearly be sued. CC theft is real; please monitor your accounts. If you don’t know a brand, how would they magically have your payment info? It was clearly stolen by someone else by some other means. Whether you entered your info on some other website or someone scanned your card at the gas station. Use RFID wallets and pay encrypted-ly online. Arbonne’s transactions are encrypted. You can’t even place an order if one letter is out of place in your billing name or address; seriously, the order won’t go through. Rant over. Arbonne has been in business for over 40 years. And they’ve been recently recognized as a certified B Corporation as of last year which is phenomenal and proves their business ethics, quality and social and environmental responsibilities through this third party verification. B Corporation certificates aren’t handed out so easily. There’s a lot of responsibility behind applying and keeping approval.

Date of the incident was january 23rd, and the product (eye cream) created a huge allergic reaction, my eyes swelled up like balloons, and the under eye skin was bright red, scaly, peeling, and had a leathery texture.. This lasted about a month and during this time all of my acquaintances and clients thought I was dying, I looked so terribly sick, and literally nothing helped it. No natural products like coconut oil, or aloe vera, or anything. It has since been perpetually reacting to literally everything I put on it so I can no longer wear makeup and prior to this arbonne product exposure and chemical burn/allergic reaction, my skin was never sensitive to anything. Anyhow, my skin still reacts to everything now, five months later and I must use corticosteroid creams to manage the contact itching, burning, redness and puffiness... Which is horrible because you can not use steroid creams on the most delicate skin on your entire body without destroying it... Which means that not only did the reaction and the scarring it created age me by about ten years within a few weeks, but on top of that, the steroid cream I must now use on a regular basis to manage it, is also aging me prematurely. So I look forty now all of the sudden and i'm only thirty. Because of this theft of my youth and the fact that the company has known about these reactions for a decade and yet refuses to investigate why the product destroys so many womens faces, nor give warnings on the bottles, I would like to start a class action lawsuit against them and am collecting people who want to join. If a quick google search is any indication, you all have had similar experiences. Its a terrible product line. And they must take it off the shelves or at the very least pay for how much they've destroyed my face and thus my life. I'm in the holistic health industry so I can't look deathly ill or prematurely aged if I want to sell my services. Yet that is what they did to me. Please email me at conscious touch 88 @gmail.com if interested in joining. There are no spaces in the email, however they would hide the email address if I didn't space it out.

I purchased a new it's a long story mascara late last year & have just started to used it . It's one of my favourite products. I noticed a small crack in the plastic & now the casing has snapped completely at the top. It is now ruined & unusable. It was clearly damaged to begin with. I am very unhappy as it's not a cheap product & one of my favourite items. I would like a replacement.

I was super excited to meet new people as I was new to the neighborhood and wanted to make friends. The first new friend in town I met pitched me a sales pitch... surprisingly not to buy products but to quit my regular job and become a consultant. Although I despise my work I despise selling stuff even more. I declined but said I may be interested in purchasing some overpriced products just to leave and avoid the hugely uncomfortable and awkward situation. Seemed to smooth things over although a few more attempts were made to pressure me into becoming a consultant again. She continued to list me as a client and things went on for a bit with no more pressure. Then another friend hooked up with her and became a consultant. Now I had two friends pressuring me to become a consultant. I totally totally suck at sales. They assured me that the products sell themselves and that I didn't need to anything. If products sell themselves why do they need consultants? Smelling BS from a mile away and not wanting to lose two new "friends" I made in town I reluctantly agreed to throw a party...I though great opportunity to make friends. I threw a party and it went well although was more of a sales pitch to become a consultant (following a script) then selling products. The party was a success and I received a bunch of stuff for cheap which was awesome. I realized though that my family and friends must have spent a fortune for me to get such a discount so I call and message them the next day apologizing for pressuring them to come and buy stuff. Let's face it you go to these parties and buy stuff so you don't hurt friends feelings. After my successful party I made it clear it was fun and glad I could help the two consultants get some clients but never in this lifetime would I become a consultant. That subject has never been brought up again.

Now on to the actual product. Thank goodness I got most of the stuff for very cheap as I am not happy with much of it. The lip balm at $24.00 a stick is the worst chap stick I have ever owned. I like the energy fizz sticks but I am reluctant to actually use them as it's like using and wasting gold it was so expensive. Dont get me started on shipping costs $13.00 for shipping a small tube of chapstick? You got to be f'ing kidding me? I ordered a bottle of shampoo back in November and still have not received it in January. I call the company and they say they have no order on file. There is nothing they can do. I remind them that I can go to a salon buy a cheaper bottle of shampoo and walk out with it that day. They tell me I am Purchasing chemicals and it's not natural etc. I say "you missed the point...I can get it the same day". I had put it on my credit card so after 4 months of no product decided to call credit card compy to reimburse me for. Product I did not receive then they can fight with Arbonne.

Lastly aside from this being an obvious pyramid scheme (don't say otherwise my work does not ask me to find more employees so I can make more money). The return policy is 45 days but return products have to go through your consultant and no one wants to upset their friends. So I am sure friendships have been lost over this etc...infact I could very well be losing friends just for posting this. Be aware of this company...say no to purchasing (honestly I have tried a ton of their products and they really aren't that great). Say no to parties. ...who needs that guilty feeling amongst friends and family and most of all say no becoming a consultant. The top execs clearly make their money by consultants buying samples. Hence why neither consultant cared too much if I bought product or not they were more pressuring for me to become a consultant.

One of your Consultants
Christine Dickson is trying to get me to drop my consultant whome I am very happy with. She is very presistant in telling me how bad other consultants are and to go with her. I think it is very poor business for Arbonne to allow consultants to overstep their boundaries by trying to steel other clients from other consultants.
This is very underhand and I certainly will make this public on social media if this isn't corrected.

I have been a consultant since approx 2006 and have been grandfathered in at the 35% level.

I received an email approx. 6 weeks ago stating I needed to renew to keep my grandfathered 35% status. I went in to the website and saw no banner or prompt that my renewal was due. Nothing came up saying it was due. I attempted to go in anyhow to multiple places to renew, putting in my credit card number several times. It just didn't seem to be going through like it usually had in the past and nothing was reflected with my credit card statement. I then called customer service over my lunch hour the next day and spoke to a gentleman who checked and said I was up to date and no further action was needed on my part. I asked him multiple times, and each time he gave me the same answer that everything was fine and up-to-date. I reminded him about the email that I had received and he informed me that is a random email that goes out to all consultants regardless if they're up-to-date or not. He told me to disregard the email. I tried to verify over and over informing him that I did not want to lose my status and he assured me everything was fine and up-to-date. So I hung up and did not pursue any further action.

The end of last week, I received an email stating that I needed to renew my preferred client status to keep my 20% discount and update my credit card information.Why am I at a preferred client status and only a 20% discount?

So for a second time, today I took my lunch break and made a phone call to Arbonne customer service. This time I spoke to a woman who was very helpful, was able to see the phone call that I had made in December and stated that the notes regarding that phone call verified my story. However, she said she was unable to do anything for me, she could not reinstate my 35% grandfathered in status. She gave me the name and email address of Ann Wandishin and told me that she would be the one to contact to be able to reinstate my 35% grandfathered-in status. I sent her an email and heard NOTHING back from her. So today I tried to get in to my account to update information and at least get my 20% discount until this mess can be straightened out. I cannot get in, cannot reset my password, cannot update my credit card information...NOTHING! It continually says nothing is valid. What the heck is going on? I have been with Arbonne for over 10 years and this is how I am treated. I was lied to by the initial Arbonne rep and then ignored by my upline. I am someone who has always paid renewals in a timely manner, used Arbonne product for over a decade...and am being completely ignored. If mu business is not wanted, the decent thing to do would be to be upfront and honest instead of this run around I have been getting.

My sister told me that she bought beauty products from the company www.arbonne.com. She told me that it was easy to navigate the website and the description was clear. But the seller mixed the orders and sent completely wrong items. She returned all products and asked to change them as soon as possible, but the owner still hasn’t done it. Suspicious attitude and work.

Arbonne is ripping you off on sales tax because they are charging for the full price before the " supposed" discount and not on actual dollar amount which they remit payment on. They are also collecting way too much on their shipping charges . Shipping doesn't cost that much, therefore its going in someone's pocket. In addition to that the consultant pitch for $79.00 is a scam.

All in all arbonne has great products. Buuuut they are so expensive and always adding on extra fees. The last time i made an order they messed it up so gave me a customer service voucher worth $32. 50. You can only use it on items $32. 50 and less (So if you want to use it on another more expensive product and pay the difference you can't) . And if you don't use all the voucher it doesn't go towards taxes or shipping. So my "free" voucher costs me $18 to ship my product. $18 isn't that much but if something is free stop adding extra taxes! I've spent a ton of money with arbonne and am sick of the crappy customer service. They take your money and then they're good. They get all these people amped about easy way to make money and they are just fooling people. I once tried to cancel an order (And did so within the hour) and said there was nothing they could do. I ordered that with the speedy delivery option and my roommate ordered something with normal delivery time. With the order they wouldn't let me cancel that i paid extra for fast delivery came 3 days after my roommate's order with normal delivery made the same day. . . Garbage. Done with the company. Treat your loyal customers better or don't plan to be around too long.

I used the Arbonne Celluar Renewal Masque for the first and last time yesterday! The box states "slight transient tingling or redness may be experienced and is normal for a masque this type". Applied the product as instructed, left on less then 7 mins, and it wasn't just redness I experienced! It burned my face, and was extremely red. My face has been red for over 24 hrs, and is painfull, as well. The box doesn't stated why there would be redness, and how long it could last. Also, doesn't state that it may cause burning. I do not have sensitive skin, which is why I tried this product in the first place. There needs to be more warnings on this product. Use with extreme caution.

I went to a party and was convinced by the presentation how good the foundation was so I spent $45 on it. After using it for about two weeks (not every day) I wasn't happy with it. I contacted the consultant via Facebook message. She responded and said she was sorry I didn't like it and did I want a refund or a replacement? I asked her what the policy was and then didn't hear back for two weeks so I messaged her again. She messaged me that she was so sorry but now it was too late to return it. Are you kidding me? I messaged her in PLENTY of time. I contacted her upline who defended her and basically told me I should have called her instead (even though Facebook showed her reading my messages and she'd been responding originally). So now she's going to "act" like she's returning someone else's order and I have to fill out all this paperwork to send it back, and then wait FOUR-SIX WEEKS for a refund. I'm not holding my breath. Will not buy from this company again. I was a Partylite candles consultant for years. This is not how I nor Partylite takes care of customers.

My sister and I attended a arbonne party and felt oblige to buy something to encourage our host
I ordered shampoo, conditioner and body cleanser, nothing bad but nothing great happen
My sister got skin care product with sun protection, she got rashes and hives all over her face, stop for couple days and tried again same thing happened, so we spoke with the rep/host and were told that she returned all products and got reimbursed but that it was to late for my sister to do anything... Never buy arbonne product

Severe skin reaction. Beware! I have been to my dermatologist twice now. First time was 72 hours ago and received a steroid injection. No reduction in severe face swelling as of this writing. Paid us$230.00 to fry face and spend money on visits to dermatologist! Buyer beware. Don't say you weren't warned!

I purchased the Arbonne Clear and Clean Advantage kit from my sister-in-law, who is an Arbonne Consultant, after she claimed that those products worked on her in less than 12 hours. She also bragged about the success of this muti-million company and how it transforms the lives of many individual distributors. To satisfy my curiousity, I even went out with her to one of her Arbonne meetings and I was introduced to her Regional Vice President that drives a company Mercedes Benz.. I've learned from their presentation that the success of this business primarily depends on how many people you'll recruit to become consultants. Moving on, I decided to try those products first on my stubborn acne before I sign up as a consultant. Here's my experience:
Week one - Little to no changes
Week two - Saw more pimples than ever before and I developed cystic acne
Week three - (Thought it might have just been an initial breakout cyle so I gave it another try and only used it once a day) The result? One hundred times worse! I could not even cover it with make up anymore that everybody could help but notice the dramatic change on my face... Very bad
To my frustration, I called up my sister-in-law and told her my experience. She admitted that she had the same reaction and had to stop using them for a while. Instead, she used toothpaste and mouthwash to undo the damage. That's when I decided to return all the products and I had to pay the shipping which was $15. I told my sister-in-law that I would never sign up as a consultant and she called me a 'loser'. With my horrendous experience with those products and the people working for Arbonne, I say no thank you. I may not become a millionaire in my 9-5 desk job but at least I have dignity. I don't make false claims just to fool people to buy into purchasing their products. I'd rather stand up for my morals and work ethics at this point.

bought product didnot work for remove age spots on hands . Only gave you less than two months to try now won"t return money..Are they that hard up for money and not customers. I told friends about this now they will not buy product for fear this will happen to them Just lost alot of paying customers. 454dayss or less by the time you get product is not enough. time for a person to see if it works Product is not cheap.Cost me 52 dollars pllus tax very disatisfied. Have fun on my money if you need it more than me.

This company would not refund an item and claimed that it had "no value" because I exchanged it. Trying to explain that I paid for the item to begin with and that I am still out the money went on deaf ears. I will never purchase from this company again. Beware if you don't get the right item when purchasing on line you might be stuck with it.

I ordere ABC spf 30+. Both time i used it my kids wernt outside for more then an hour and fried! I have never had a problem with neutrogena, and i am definatly switching back to it. I cant believe I fell for this product. I tried contacting them twice and both times my complaint was left unanswered. You think with all the networking site they woulf have atleast contacted me back. but nope. got nothing. I Will never ever order or reccomend Arbonne to anyone, Espically the Arbonne Baby Care Products! oh, and i also would never even consider selling the crap!

Purchased Arbonne product at a friend's party because I felt like I had to due to friendship. The rep was an ***-couldn't answer basic questions about the line even though she was a full time rep for ten plus years and had to read notes about the 'benefits' of the line. I should have known better. The product I ordered stinks but I thought I'd give it a try. I had to endure the smell of it all day long. I couldn't wait to get home and wash the stink off my face. And of course it broke my face out terribly and I have never had breakouts even when I was a teen. Stay away from this overpriced stinky crap who's reps are uninformed and ***! I should have known-the rep's skin looked like pitted and wrinkled!

Arbonne International is a cosmetics company based in Irvine California. Their main product line contains more than 300 products, such as skin care products, anti-aging therapy, hair care products and weight loss supplements, all supposedly formulated with100% natural herbal and botanical products.
Would-be Arbonne salesmen and women purchase starter kits from distributors for between $29 to $65, relatively small amounts of money compared to most of the major MLM companies.
Many people are convinced there is an Arbonne scam, but the fact is that like most Multi Level Marketing businesses, its business practices are completely legal, though arguably ethically questionable. There are those who have made money participating in the program as well as those who found that the profits, if any, that they made did not match the expectations fostered by the company. The claims Arbonne International makes about their beauty and weight-loss products have not been verified.