Amp'd Mobile reviews and complaints
Are they insane?
One month after buying cell phones and a contract for cell phone service, the Angel phone started acting up. Contacting customer service became frustrating to say the least. Wait for over an hour and a half on hold and then get disconnected. When I had gotten my blood pressure back under control, I would try again... and again... and again. Finally after literally weeks of calls, a customer service rep tells me that they are having problems with that phone and will send out a new phone. NO replacement was EVER sent. One call on my day off, I sat for over 4 hours on hold, only to be told that the dept I had reached has no way to track the replacement phone. Now they go out of business and I am left with 2 phones that the baby can play with because they are useless, no service for over 3 months on one phone because it had completely died and they have the NERVE to send me a final bill. ARE THEY INSANE? What do we do?
Country of complaint: United States
Unfair practices!
I purchased an ampd mobile phone a couple months ago. I had problems from the beginning, i ported my number out to them and that took about 2 weeks. I had many problems with the Customer care department they didn't know why my phone number was not working. After that got resolved i received my first bill and it was 128.00 dollars. I signed up for the 49.99 a month plan and was told by an ampd mobile rep that the total cost the bill could be was 65.00 a month with taxes. I called them and was told that the entire first month is prorated, which i was not told at the earlier date, and that they only give you 200 minutes for your first month. So naturally i went over on the minutes and got a overage charge. Then the next month i got my bill it was 400.00 dollars they told me i had exceeded my minutes by 700. I have 1000. That is absolutely impossible because i always use around 700 a month and that is it. the customer service department was extremely rude and demanding. I decided that maybe ill just wait and see what next month says when i don't use my phone barely at all for this month just to make sure. the bill went to 600.00 when i didn't use my phone at all. I immediately terminated the service and yet kept getting bills that increased the final bi ia 966.24. They need to correct these fraudulent charges because it is ruining my credit and i got no help from the service center.
Country of complaint: United States
They rip people off!
This company is HORRIBLE! I purchased a Hollywood Pay-as-you go phone for my 10 yr old daughter in February 07. Circuit City had it on sale for $ 129.99 and that I would get a rebate for $ 100.00 from Amp'd Mobile. I sent in all my paperwork on 2-21-07 and last week I finally decided to call customer service to find out where my rebate check was. Spoke with a very polite lady and she told me that they weren't doing the rebate checks anymore but giving the customers $ 120.00 credit over the next four months. Okay, my daughter is 10 and she barely uses 20.00 in two months - so I asked to speak to a supervisor - he was a complete idiot... Explained to him that my daughter wouldn't be able to use $ 120.00 in four months and asked if they could at least spread it out over 6-8 months. While I was on the phone with the person they called a supervisor - I checked Circuit City's weekly ad and they had the Hollywood phone on sale with the $ 100.00 rebate. So I told the SUPERVISOR if they were going to screw over these people too. He was completely rude and not willing to listen and basically said that I either use it or lose it - by now I had it and I hung up on him. This past Sunday, July 22nd, my daughter receives a text stating that "service may be disconnected 7-27-07 @ 12:01 am". Today, July 24th, I called customer service to find out about this text. The CSR was completely rude and told me to call back from the phone so he could discuss the account - just a week earlier, I talked to the young lady about the rebate check and was calling from my work # and now a week later I have to call from the cell phone on the account. My daughter is visiting her father in another state, so I don't have that access and I told the guy that he kept telling me to call back from that phone, then preceded to tell me to have my daughter call from her phone - HELLO - SHE'S 10 YRS OLD. The stupid thing is that my name is on the account - every two months I call and add minutes to her phones using my credit card # that's on file but he couldn't tell me anything about the account not even her account balance. I asked him about this text she received and wanted to know if her phone would be turned off and he said no and to check back next week. What a complete [censored]! I told him that they had the worse customer service EVER and his response was " please don't talk bad about my company" I know it isn't his fault but I'm totally pissed off. Honestly, I wish I've never bought this phone - I'm out $ 100.00 for the rebate and another $ 30.00 for the phone since it looks like their filing for Chapter 11. DON'T BUY ANYTHING THAT SAYS AMP'D MOBILE - SAVE YOUR SANITY AND YOUR MONEY! LEARN FROM MY MISTAKE...
Country of complaint: United States
Lousy billing and customer service
I signed up with Amp'd Mobile on the internet and bought 2 phones. The phones are fine since they are Motorola. My problem began when I tried to make a payment via the website. I owed 85.17 per phone, I paid that amount in separate transactions. When I got my statement the payment was entered 4 times instead of 2. I said OK just credit my next bill. Anyway that was in march , now it is May and I am still trying to get the money that I paid to be credited to my account! I called last week the person said no problem we will send a corrected bill. I woke up yesterday and my service was disconnected! I called yesterday, they said I had to prove that the payment was made, so I faxed a copy of my statement showing that I had paid them 340.00. They said no problem and reconnected my service, promising to e-mail me a corrected statement. I wake up today and my phone is disconnected again, I called (another 2 hours) and they tell me to pay the balance and they will restore the service like yesterday never happened, and the money is still not credited to my account. Now my next step is to go to the BBB and the Illinois dept. of commerce. It is one thing to have lousy service. It is a different ball game when you take my money and do not apply it too my account.
Country of complaint: United States
Ampd mobile is the worst customer service I have ever experienced in my life. To begin with they had false advertising. The original plan that I had signed up for was a plan that included free nights and weekends, unlimited txt and picture messaging for $50 for a monthly bill. Then I received my first months bill and it was for $300 + and I called to see what was going on to be put on hold for 2 hours. Then the reps. tell me that they never had free weekends, which was a lie. So then I pay the bill and then they charge my card not one but two times. I then called back to get my card credited. Then the they tell me that they have to put in a request to give me back my money. Mind you this was a mistake on their end. It took a month to receive the credit, but to make it even worse they did not credit my card, they would only credit the ampd acct. I was then very angry. Then another bill came in over minutes I know I didn't use. They couldn't help me so I switched to another provider. I tried to keep my same number, but they wouldn't transfer my number. I was hung up on several times or I was told that they couldn't help me and they have to transfer me to some one who could. That would never happen because I would be on hold for up to 2 hours literally or hung up on. Then I decided to just pay the bill and end my contract because I didn't want to mess my credit up. This morning I find out that they filed Chapter 11 and now the number is busy. So I can't even pay my bill and nor am I now. I think this is the WORST customer service I have ever experienced. I hope that all the customers will be able to get together to file a class action suit against the no good Amp'd. There needs to be something done to protect our credit and makeup for the problems they have caused us.
Rebate fraud
I bought an Amp'd Mobile Motorola Hollywood Phone at Circuit City in October for $250. I was supposed to get a $100 rebate. At the end of November they sent me a postcard that said I sent them the wrong UPC. I sent the one that was on the box. I sent the re-submit center a copy of the UPC from the box and a colored-copy of the whole box. One day I...
Read full complaint and 26 comments
When I canceled my account with Amp'd mobile I was told I did not have to pay the cancellation fee because of the horrible customer service I received. However, 4 months later I am being contacted by a collections agency saying I owe 142.61. When i called Amp'd mobile I was told that even though a supervisor waived the fee, the billing department has ultimate authority over those decisions. I was told I would have to pay the fee anyways even though I was told otherwise over the phone by a supervisor.
I signed up for cell phone service with Amp'd Mobile through their website. The next morning, I had a question about the service I just ordered (was a bit vague on their site so just wanted to clarify) and I never even got through to their Customer Service!
Next day, I received my phone and could not activate it.
So I called the 800 # on their website and in the box - the 800# DOESN'T WORK... Called another phone number I had - after 45 minutes on hold, I finally got someone on the phone and he couldn't activate it either...
The next day, I called back and after 31 min. on hold - I reached someone else and told her to just cancel my account. She tried to talk me out of it and told me one of their locations was "snowed in" and finally, after being put on hold so many times... I think they canceled my account. I wasn't sure because I was so sick of being on hold I hung up...
Next day... I called again and asked how to return the phone... The same man I first spoke with, tells me there was a Return Merchandise Authorization form AND a shipping label in the box.. well, there wasn't... So he is supposed to send me the label and RMA form.. It's now been 3 days - no label. no RMA form...
I cannot access my account online (login doesn't work)... I cannot reach anyone using their Online Chat (nobody ever responds, or it's just offline)...
I cannot reach anyone on the phone... I have not received any responses to my messages sent through their online contact form...
My assumption is that this company is actually some guy in his basement and this is his second job! What kind of cell phone provider doesn't even respond?!
GOD AWFUL SERVICE, TERRIBLE WAIT TIME - ON HOLD, NO CUSTOMER SUPPORT, INSUFFICIENT CUSTOMER / TECH SUPPORT (THEY DON'T KNOW WHAT THEY ARE DOING), NON-EXISTENT FOLLOW-UP AND SOLUTIONS.
A scam? Maybe...
BEWARE...
Don't sign up for Amp'd you'll be sorry you did... Get Cingular if you can, they are MUCH better.
Thanks for reading!
Bad experience, been waiting over 6 months for a refund. File a complaint with bbb at http://www.labbb.org.
I agree with everyone 100%! Customer service sucks! Phone numbers are ALWAYS busy! Ur put on hold for no less than 45 min. They don't return your phone calls or emails. Customer service say "I don't know" "I cant help you" but they all can help if your calling to pay your bill. I am still waiting on a replacement phone from May 17, its now June 28! Oh and they charged me for that month I didn't use my phone. They've told me that they've sent it May 17, May 28, June 1, June 8 June 11, June 15, June 21 & June 28. Have i seen the phone?!? NO! They're full of lies! The phone service is good, i get signal very good but how can i enjoy that when the phone wont turn on and AMPD MOBILE wont send me my phone!?!? I thought i was the only one but I'm not! I found this website because i was looking for a corporate phone # and i saw one posted here. I hope at least that works to give to my attorney! I have Pre Paid Legal Service and they're gonna help me with this! But I've sure been upset cause of this! DON'T GET AMPD MOBILE IF YOU DON'T HAVE IT! IT SUCKS!
Wow, and I thought I was the only one! They sure have a way of making you feel like it's all you. Anyway, my story if much like the rest. Rude uninformed CSR's, billing errors, long wait times, bad phone routing... everything... the only way to get any response it is to contact your State Attorney General's office and file a complaint. It's easy to do and the AG's office is full of good people willing to help.
Good luck and feel free to contact me... I might have a direct company number to share.
Cindy
I am in the Army, while on leave in Jan I purchased a amp'd phone. The phone has not worked since Feb. I am stationed in Korea and purchased the phone for my sister so that I could have a way to maintain contact with my family. Each time I try to call amp'd the wait time is 45 minutes to 1 hour. Each time I speak with a representative, I'm told a different story, but the phone is never fixed. I have asked for the phone to be disconnected, but it was never done. Amp'd continues to take money out of my account but the phone doesn't work. Amp'd shows no concern for customers who are paying for a service that doesn't work. I spoke with a representative today who stated he would send me a new phone and a RMA form. After reading the complaints above, I have no doubt that I will never receive the phone.
"LET'S TAKE THEM DOWN"
WE ALL NEED TO FILE COMPLAINTS TO BETTER BUSINESS BUREAU, LOCAL NEWS ANY CONSUMER COMPLAINT ADVOCATE,CHECK OUT"
WWW.STATE.PA US - TO TRY A FEDERAL COMPLAINT I E-MAILED ONE SOURCE . (there is several to choose from) this is definitely the poorest excuse of a company ever! No customer service, No response to any questions! No access to live chat, No e-mail response, No talking to them on phone unless you have over 4 hrs to waste on hold.THE ARE CRAP! I know i would like to know where my Rebate $$$ is and the unauthorized $$$$$ they took from my account. "LET'S EXPOSE THEM FOR WHAT THEY AREN'T."
Well guys here we are. I am an ampd dealer. And i want to say to all that i am closing my store in a busy mall because ampd has put me out of business. After bending over backwards and taking the risk of a lifetime ampd has put me in bankruptcy. We activate 100 phones 98 have a problem. We fix 95 of them, they all get shut off. I will be happy to join in on a lawsuit if someone is doing it. I have lost thousands of dollars with these crapy phones that break, and bills that seem to never be right. I cant even activate phones anymore. The website is down and customer service line is always busy. When i get on the phone as a dealer, guess what i get? Hung up on. And i want to make them money. If anyone wants ampd mobile, dont do it. You will get screwed so bad you wont know what hit you. They will take all of your money and the phone will be shut off anyway. If anyone wants to know more details i want to be anonymous but i will respond. Oh and by the way the hybrid problem isn't a problem. Its a scam. I had a customer so mad he got screwed for getting charged 6 times on his card, he came to one of my stores and pulled a gun on me. I had to call the cops and i felt bad for the guy because all he wanted was a damn phone and what he got in return was an empty wallet and still no phone. Dont get ampd. Want advice, ask. I have sold them since day one.
I got my phone yesterday and i hate it already!: ( i was on hold for 3 hours no lie and than a voice thing came on and said were sorry please call between the hours of 6 am through 7pm. Maybe i will have luck today. And why should u have to pay to activate your phone on line thats stupid i payed 135 dollars for this thing and its useless!
I agree that amp'd wait time sucks but cingular also sucks because they charge you for every possible excuse they think of. But in your case, u got half-assed by ampd. they are OK, but you probably were in (Mr. Fancy pants service), EVDO coverage area. I can't get EVDO within a 150mile radius of my town... and i'm in a very urban community, with a population of over 2mill. I guess ampd doesn't like to be popular and serve their customers but, hey, can't have everything... a phone is a phone, and as long as it calls, im ok with it. Without getting of subject, yes I switched ampd from cingular, and ampd is much better, not only cuz i can show off my sleek red razr to my "cigular, verizon, and nextel" friends (a.k.a. The Standards), but i can get to cal people for under $100,000,000,000,000,000,000 a second with that orange r-tard. I still want EVDO, [censored]!