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Amigo Energy / my billing

1 United States

My name is Tiffany King I live in Texas I've had this company for almost an entire year now just got off the phone with a customer service representative I have never had any problems till now sometimes their bill does get kind of high that's fine it happens a lot of companies but when I call and they want to fight me on sending a request to change my day to my bill so I don't have to keep paying a late fee because I can't pay it on the 1st she literally fought and argued with me over my bill and then she was interrupting me she was arguing with me over how I've dealt with other companies that they've always been able to change my date she literally interrupted me while I was talking and sit there and said there's no electric company that will do that and then she interrupts me several other times when I tried telling her I'm not dealing with just a disconnection fee honey I'm talking about the actual late fee and being told will your missed hold information I'm like excuse me know I was not my bill literally tells me and so does my email that I'm getting hit with the $27 late fee I don't get the disconnection fee till later and she want to sit there and interrupt me be rude argue with me she literally called me a liar on several different things and because of her I don't want this company no more I really do not appreciate the way I just got treated we are due with the baby in a couple weeks and I am not very happy with it was told Oncor is the one who they had to send the request to you when I called Oncor you know what they told me that Amigo can actually change it right there I can talk to the supervisor to have them change it I'm done with it I do not appreciate how she just treated me and my husband said he's sick of it so even if we have to wait 3 months we're going to be getting hit with this $20 late fee every time I'm done with it I'm switching companies

Nov 5, 2018

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