American Van Lines / stolen items; sub-contracted work without consent

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American Van Lines sells its moving contracts to secondary operators. I ended up with items missing--more likely, stolen--and abysmal customer service. On the day of delivery, I signed some form acknowledging receipt of my items (60-70 boxes and furniture) and by signing those forms I lost any chance a receiving compensation for the stolen items. If you deal with these guys, don't sign anything until you have gone through everything--better still, don't use American Van Lines. Pay more up front and use one of the major national carriers for a cross-country move.

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