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American Girl / Broken promise

1 United States Review updated:

In early June I called [protected] and spoke with an American Girl customer

service representative.

I explained that I would be making a "Felicity" book order in late June.

I was assured by the American Girl customer service person that all I would

have to do is call and that they would supply me with a code for "free


I called requesting a "free shipping" code and was told that all free

shipping offers had expired and that American Girl would not honor my


I will no longer give my business to American Girl. I am now making my

purchase on Ebay.

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