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Paid for new living room set and received display set!
I was very specific when making the purchase that furniture will come in boxes? The sales person with his manager both confirmed. Furniture arrived at my house as promised a week later. It was all assembled and no boxes just wrapped in plastic. I asked the delivery guy if this was new? He said he is sure it’s. A long story short the person who sold me the furniture called and admitted that it was an innocent mistake. And that a different buyer of a second set “by mistake” got the new set. Now Jessie the sales person promised to switch to a new set on Monday. I feel he is not being honest as ihis explanation sounds very sketchy. Today is Saturday and I hope that I am wrong and a new set will arrive on Monday. Will wait and see before filing an actual complaint. Because at first they denied that it was the display set until I surprised Jessie that I had placed marks on the set when I was making the purchase! That is a very good way to catch the con artist. Mark the display set in places that you only know about!
Desired outcome: I feel that they are just dragging and I want to document this and also make others aware of this dishonesty!! Mark the display do you can have proof because they will try to deny it.
recliner sectional
American signature furniture sucks!!! 1) the delivery drivers broke my table while loading the truck had to wait 2 weeks for the table to come in. 2) I ordered 7 piece with 3 power recliners. They delivered 2 power recliners and one manual recliner. Called in had to wait 2 months for the power recliner to come in. Returned the furniture before 2months. 3...
furniture
So everything happened 5 years ago, I was going through old receipts at home and ran into American furniture receipt that I purchased a bed one nightstand and chest and below I saw that they also charged me for Simmons of diva and loves eat for $595 I never paid attantion at that time but looking at that now they sold me something that I never bought, I will be contacting a head manager of that store to figure that out even though it was 5 years ago I still have the right to dispute wrongful and unlawful charge !
Is American Furniture Galleries legit?
American Furniture Galleries earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for American Furniture Galleries. The company provides a physical address, 5 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for americanfurnituregalleries.net can be seen as a positive aspect for American Furniture Galleries as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of American Furniture Galleries's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Americanfurnituregalleries.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Americanfurnituregalleries.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Americanfurnituregalleries.net appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with American Furniture Galleries's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 0 complaints were resolved.
- No reviews for americanfurnituregalleries.net on popular sites. Be cautious and do additional research. Look for information about the American Furniture Galleries and be careful with personal information or transactions.
- Americanfurnituregalleries.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The americanfurnituregalleries.net may offer a niche product or service that is only of interest to a smaller audience.
used, old furniture instead of NEW
AMERICAN FURNITURE GALLERY IN SACRAMENTO IS A BAD NEWS-THEY GIVE YOU USED FURNITURE AND CHARGE YOU COST FOR NEW-THEIR DELIVERY SUCKS-GIVE YOU SOMETHING TOTALLY DIFFERENT WHAT YOU ORDERED-CUSTOMER SERVICE IS WORST-WE ARE STILL WAITING FOR OUR NEW FURNITURE AFTER 4 MONTHS, AND THEY DON'T WANT TO RETURN THE OLD USED FURNITURE SOLD TO US IN THE NAME OF NEW FURNITURE.
THEY WILL RIP YOU OFF BEFORE YOU KNOW IT.
The complaint has been investigated and resolved to the customer’s satisfaction.
I STRONGLY agree. Take a look at my photos. This, I was told when purchasing an 8 pc. sectional in April 2010 that it was the "BEST" of their products. This is what it looked like 3 months after the purchase. All AFG did was told me lies and never did anything to correct the problem. AFG prolonged the problem giving me the run around for months. Told the BBB they would replace the cushions to "CUSTOMER SATISFACTION" because I had a "year automatic warranty" . I paid $3024.00 for this mess. (I added extra cushions). The cushions are sagged out and are unravelling. The vinyl has discolored. I made complaints with the Department of Consumer Affairs and the BBB. I called and spoke with both Channels 3 and 13. AFG lied to them too. AFG said the "down" is what sags the cushions. So I requested to take the down out! Down-what you say!? Still don't know. Took AFG to court on April 1, 2011 the judge ruled AFG owes me NOTHING! Yeah, Robbed and I feel he helped them to do it completely because his ruling was FINAL! Sad thing is AFG did not dispute my testimony and really didn't have much to say in court. DO NOT SPEND YOUR HARD EARNED MONEY WITH THESE CROOKS. THEY DO NOT SELL THE AMERICAN DREAM THEY SELL LOW QUALITY FURNISHINGS AT HIGH PRICES. SELL NIGHTMARES is what they sell. This happened at the Sacramento store on 8001 E. Stockton Blvd. Complaint with the BBB is public knowledge. Look it up and see the lies written by AFG for Yourself! Again, DO NOT SHOP AT AMERICAN FURNITURE GALLERIES
Terrible customer service
After 1 1/2 months and 3 deliveries of damaged furniture, I asked for my money back. The manager told me that i was being picky and that he would not refund the full amount to me, that he would take several hundred dollars, for a re-stocking fee, even though they could not deliver undamaged furniture.
Read full review of American Furniture Galleries and 1 commentNon-delivery of product after payment!
Paid $6500 upfront on March 16, 2008 for an Ashley bedroom suite - sleigh bed with underbed drawers, armoire, dresser, 2 nightstands, vanity w/stool - with a delivery date between 3-4 weeks. At week number NINE (9) May 18, 2008, still no furniture except for the bed headboard & footboard. We called last week to have them come pick up the HB/FB and refund...
Read full review of American Furniture Galleries and 1 commentInferiorly constructed furniture
In August 2007, we ordered a love seat from American Furniture Galleries. In October 2007 a love seat was delivered to our home but it was not the right love seat. The love seat was reordered and on December 13, 2007, another sofa was delivered to our home. This love seat had the right material but was inferior in construction. American Furniture Gallerie...
Read full review of American Furniture Galleries and 2 commentsOverview of American Furniture Galleries complaint handling
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American Furniture Galleries contacts
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American Furniture Galleries phone numbers+1 (916) 485-2663+1 (916) 485-2663Click up if you have successfully reached American Furniture Galleries by calling +1 (916) 485-2663 phone number 0 0 users reported that they have successfully reached American Furniture Galleries by calling +1 (916) 485-2663 phone number Click down if you have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 485-2663 phone number 0 0 users reported that they have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 485-2663 phone numberSacramento Showroom+1 (916) 681-2811+1 (916) 681-2811Click up if you have successfully reached American Furniture Galleries by calling +1 (916) 681-2811 phone number 0 0 users reported that they have successfully reached American Furniture Galleries by calling +1 (916) 681-2811 phone number Click down if you have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 681-2811 phone number 0 0 users reported that they have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 681-2811 phone numberElk Grove Showroom+1 (916) 608-0924+1 (916) 608-0924Click up if you have successfully reached American Furniture Galleries by calling +1 (916) 608-0924 phone number 0 0 users reported that they have successfully reached American Furniture Galleries by calling +1 (916) 608-0924 phone number Click down if you have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 608-0924 phone number 0 0 users reported that they have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 608-0924 phone numberRancho Cordova Showroom+1 (916) 786-9676+1 (916) 786-9676Click up if you have successfully reached American Furniture Galleries by calling +1 (916) 786-9676 phone number 0 0 users reported that they have successfully reached American Furniture Galleries by calling +1 (916) 786-9676 phone number Click down if you have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 786-9676 phone number 0 0 users reported that they have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 786-9676 phone numberRocklin Showroom+1 (916) 386-4940+1 (916) 386-4940Click up if you have successfully reached American Furniture Galleries by calling +1 (916) 386-4940 phone number 0 0 users reported that they have successfully reached American Furniture Galleries by calling +1 (916) 386-4940 phone number Click down if you have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 386-4940 phone number 0 0 users reported that they have UNsuccessfully reached American Furniture Galleries by calling +1 (916) 386-4940 phone numberWarehouse
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American Furniture Galleries address2336 Auburn Blvd, Sacramento, California, 95821, United States
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