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American Blinds / They send incorrect sized products and force the customer to prove that they made a mistake

1 United States Review updated:

Michigan In March, my husband and I placed an on-line order for eight blinds of various sizes and colors for our new home. Shortly after placing the order, we received an email confirmation that we had placed an order and it included the total dollar amount of our order. It did not contain anything specific about the items we are had ordered. The blinds arrived, but as we were not all living in the house yet, my husband put the blinds aside to hang at a later date. About two weeks later, he opened the boxes to begin hanging, and discovered we had received ten blinds instead of eight. The two extra were the same size as two others we had ordered. He also discovered that one blind was marked on the box as being the size we ordered, but, in fact, was not. My husband called American Blinds. He was told that we had ordered ten blinds. Their order showed that. Again, we never received a detail order confirmation, just a confirmation of the order and the amount credited to our credit card. He was told he was out of luck; they would not accept the blinds back. Needless to say, he was a bit upset, but decided to chalk it up to experience (that is to never order from American Blinds again). He also had to send a digital picture of the one blind to "prove" it was an incorrect size. American Blinds has since replaced this blind. As he began to hang the blinds, my husband found two of the blinds were defective. Lucky for him, they were the blinds of which they had sent us duplicates. He called American Blinds back to report the defective blinds, hoping they would at least give him a refund because they were defective. This time, he was told that it was past the time for making exchanges. He complained vigorously and was eventually told that if he took digital pictures of the blinds and emailed them to American Blinds, they would forward the pictures on to the manufacturer to get us a refund. He dutifully took the pictures requested and emailed them to American Blinds in April. On June 19, I emailed American Blinds Customer Service and asked about our refund. In an email from Joan, she states that they never received the digital pictures we sent! This is an out and out lie-- my
husband requested and received a confirmation from American Blinds that they had received the pictures when he sent them in. I emailed this fact to Joan and have had no response from American Blinds as yet. I would NEVER, EVER do business with this company again. We have no way of proving that we did or
didn't order ten blinds from them--only their word. Their word has not been shown to be reliable. They
send defective products and accept no responsibility for them. They send incorrect sized products and
force the customer to prove that they made a mistake.

Fr
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Comments

  • Ne
      12th of Apr, 2010
    +1 Votes

    For over a month we're been waiting for samples. We finally got the samples last week and immediately went to order the blinds. The system was not working. I have now learned from AmericanBlinds TX that they were in the process of closing part the office in Michigan (4/8/10) causing the delay and updates on the web. In the meantime, on Friday morning they told me they no longer sell the product and directed me to other webs. When I checked their web. again a few hours later for an alternative to what I had been waiting for a month, the product showed up again but now it was 40% more. I phone again and was told if the morning person had done her job she could have founf and sold me the product but since she did not now the web had been updates, operations moved to TX and I was out of luck. After reading the experience of people who got the product sounds like maybe it was for the best.

  • Vi
      12th of Jun, 2010
    +1 Votes

    American Blinds is an UNRELIABLE COMPANY. After waiting months for my order and finally informing them that I wanted to cancel, all I have received from them is excuses. They say my blinds were sent to the wrong address, and then that they were lost. Excuses, excuses. They've had my money for months. This is definately a very UNRELIABLE COMPANY. BUYER BRWARE!

  • Sa
      13th of Aug, 2010
    0 Votes

    This is why i personally think its a better choice to go with local companies than trying to order online. nothing like face to face sales.

    San Diego CA,

    www.customshutters4less.com

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