On Tuesday July 1st, 2008 I received a phone call from the Home arts school (a Donna person) explaining that my cello teacher would not be contacting me as scheduled since she/he was finishing up with another student. I was told that she/he would be contacting me the following week to schedule lessons. Although quite disappointed, I understood. However, after I waited for another week and still did not hear from my teacher, I called last Tuesday July 8th to inquire about the situation. At that time I was told that the situation was unfortunately the same as the week before. It was explained that the teacher was over-booked but stated that she/he would definitely be contacting me by the end of the week. I told them that I would be out of town on Thursday and Friday and gave my cell phone number to pass along to the teacher to be certain that I could be reached. On Tuesday July 15th I still had not heard from this teacher on either my cell phone nor my home phone.
Furthermore, I called the office the next day to discover that the person I had been calling before, Lucy or Lisa, had quit and was directed to call Donna Esposito. I left 2 messages briefly explaining the situation and asked that my call be returned. I did not hear from Donna so I called again this morning at 10:30 a.m. And left another message. I’ve also contacted customer service and left messages with them. Thus far, no one has returned any of my calls. Donna's voice is irritating to say the least. She sounds like a shut in who is afraid of everything. She must be a nervous wreck, working for these jerks. I kept hearing mention of a Michael Lawson and Heath Mensher (whom I researched online to discover that the only Heath Mensher is some kind of fledgling filmmaker person--oddly enough, it IS the same Heath Mensher-there's a voice on one of the videos that this Heath Mensher posted that has a voiceover that sounds IDENTICAL to one of the voicemails I was directed to by Lucy/Lisa...very very fishy). Michael Lawson apparently is the President of this so-called company. If this is true, this man should be put in JAIL!
I scheduled 2 months of lessons to begin July 1st for a very specific reason. July is my least busy time of year and when I have the most free time. I purposefully chose these dates to allow myself the necessary time to get started with my new instrument.
No one has contacted me to schedule lessons as was promised nor has anyone from the company contacted me to offer an explanation as to why the teacher has not yet contacted me. I paid for these lessons via credit card at the beginning of June. I expected services to begin on the date we had scheduled. Had I known at the time of signing up with your school that I could not have begun lessons on July 1st, I would not have signed the contract for 8 lessons with your company. I would have begun my studies with another local teacher who could have accommodated my schedule.
I expected a full refund in the amount of $464 but I am STILL trying to get something done. I want these people stopped and their leaders put in jail and I'm going to do whatever I can to make that happen.