Allied Home Warranty / water heater problem
I have a home warranty through Allied Home Warranty. I didn't want one because I generally regard them as a scam, but I went ahead and let her buy it. So a few months later my water heater started leaking from all sorts of places. It needs to be replaced. The service guys they have contracted to come out want almost $600 from me to put in a new one. This is the most basic, 50 gal, electric water heater installation you could possibly ask for. The only part they need to add is a pan ($20 from Home Depot). And the money they are asking from me is "supposedly" after they are getting paid for the parts and labor for the new water heater. Maybe they take me for an idiot, but when retail cost for a new basic model water heater is $270 retail from Lowes and they charge about $280 labor to deliver and install (total = $550) it doesn't even come close to computing that I would have to pay so much.
I haggled over this with a service manager from Allied Home Warranty, then she agreed to have them drop the cost to me to $344. How am I still not getting screwed here? After telling them I could go buy a new water heater and put it in myself (maybe I should have done this already by now and not wasted my time with these tools) she told me that they wouldn't do that. The service manager even admitted that they would be paying over $400 to the plumber to put in a new water heater. So I asked them to reimburse me to just buy one and they refused!
That's right! Allied Home Warranty would rather LOSE MONEY and have you screwed for more money by their contract technicians than have both you and them save money by doing it yourself. By the way the technician they sent out confirmed that I do in fact need a replacement. So there is no question that they are obligated to pay for the replacement. They have never refused to do it. They are just hell bent on making themselves and me pay hundreds of dollars more than necessary.
Apparently the guys working there who have been doing such a good job at saving money for their company and screwing the customers are on vacation, and their replacements are to stupid to even try to save money they're just screwing the customers.
Home Warranty's are a crock! Stay away from Allied Home Warranty. They simply don't care about the customer. As proof, when I was talking to the service manager, she made a statement that she has to take care of the plumbing service company. At which point I had to cut her off and remind her that, no, she has to take care of me, I have the home warranty and I am their customer. I mean these guys are unbelievable!
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