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Alghanim International General Trading & Contracting Co. Oil & Gas Division / My traverse lt 2015

1 Kuwait, Kuwait
Contact information:

Dear whom in concern
I bought the new car from the GM showroom officer distributer at the end of October 2016
Since when I am facing a trouble with the car regarding:
*Abnormal vibration and bosy shaking within ttransmissio up or down (gear shift) on 20, 40, 70 kph speed
*abnormal car pushing after humps (un harmony) of shifting trasmission
*abnormal friction sound during slowly pressing on the brake on very small speed before complete stopping
* unpleasant, actally very bad smell from the air condition

The car entered to the maintenance 6 times within 10 months for discovering and fixing thsee issues
But it is never been solved
All what they did is that; within the 1st time as they didn't know the cause of the problem they change the 4 tires, and replaced them another tires that later on I dis covered that the new tires were and old one and they already having problem in balance
The maintenance now refuse to fix my car and I started to take an official legal action through the Customer Protection service of the ministry of commerce
I request a higher interference from your side as the manager of GM arabia Mrs Abeer
Gave me more than one word as they will fix this problem but the ignore my issues total and this behavior was not new from all employers in GM in middle east, think of them that as we are busy in our work, we will ignore the problem
I request and invistigation with and expert from your side to test my car and to take the required action
Thank you in advance for your concern and help

Ka
Nov 19, 2016

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