The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Alan Brent Photography / Terrible service

1 United States Review updated:

Just want to make as many people aware of Alan Brent Photography, and their lack of professional and efficient service. I've found page after page of complaints online, and they do have a resounding "F" with the Better Business Bureau (last I checked, they have a total of over 60 complaints). A local news station actually did an investigative report on them early this year:

They are truly robbing people, and are very shady once you are waiting for them to fulfill their end of the contract. They NEVER answer their phone, you have to leave many messages before getting a phone call back, they take entirely too long to send you what you paid for, they have endless excuses and reasons for their lack of professionalism, and yet there's never an apology. I've been married for a year and a half and have yet to receive my wedding album. I had to pay for my framed signing board to be finished by someone else, because apparently they "never" put backing and glass on their frames. It took me months to have them put my photos up online after the wedding. After weeks of phone calls, I had to drive nearly 2 hours to pick up my photo CD's because they never sent them when they said they were going to, time and time again. And that's not as bad as some people have had it. I have many other complaints, but not enough room here to put it all.

My biggest concern is the fact that they are still getting business, even after all the heartache they've caused. If you have any questions or would like other links, please email me @

Sort by: UpDate | Rating


  • Gi
      5th of Jul, 2007
    0 Votes

    Hi Kerri! Do you happen to have their address? I need to visit them to collect my photos as well! They are con-artists!

  • Ca
      20th of May, 2009
    0 Votes

    Jane’s Mall

    Picture Place

    215 D. Moor Park Road

    Thousand Oaks, Ca


Post your comment