Airtel Dth / online payment done even after 5 hours there is no conformation or booking id provided.
I paid 1199 Amount for new Airtel DTH connection using Net banking I got Transaction ID from the sales person (Thirupati) who contacted me when I send SMS to 54325.
Following is the email I got before I made the online payment.
Thank you for showing interest in Airtel Digital TV. As discussed (Tirupati) please find below the link from where you can make the payment:
Thanks & Regards, Anit.kumar,
Team Leader OpsShell Transource Private Limited(A Vertex Group Company)www.vertexgroup.com 7th Floor,
Tower No. 10, ITC Park, CBD Belapur Station,
Navi Mumbai – 400614, India, mobile no:9920919186E-mail : Anit.[protected]@vertexgroup.co.inWebsite : www.shelltransource.com
After making the Payment I got the Transaction ID([protected]) from him; He told me that I will get Booking id through mail. But till know after 4 hours I didn’t received any communication back from them. When I tried to contact the customer care I am not able to get the right person to get my Booking id. Tech support team (12148) say I need to contact customer support team(12150). They say I need to contact sales and marketing department but I am not able to get them.
I never thought this Poor Customer support will be provided by Airtel Too bad from there end. Please never ever try to get Airtel DTH( The worst customer care I never saw).
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