SUBMIT A COMPLAINT

AirAsia / ak5122

Kuala Lumpur, MY

Date: 18th November, 2017

Well up to now I thought Airasia was providing a good service.

That is until my connecting flight from Kuala Lumpur to Kota Kinabalu was delayed from original departure time of 18:55 to 21:20.
What irked me the most is that there are two flights to KK AK 5134, AK5138 leaving 20:00 and 20:50 as scheduled!

Awful attitude of ground staff blaming the weather when that is clearly not the case as the other flights are leaving on time.

Recommend to anyone traveling around Malaysia to consider Malindo Air; fantastic service and great leg room. Not treated like cattle!

Pm
Nov 18, 2017

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