Air Wick - 3 Colour Change Black Candle / Exploding candle battery

Expoloding battery in 3 colour changing candle, ruined lounge wall and ceiling
Email to Air Wick below sent 117/04/13
Just to keep Air Wick informed I was contacted by Trading Standards yesterday afternoon regarding the exploding candle, they have asked for the photographic evidence to be forwarded to them for investigation and possible product removal/recall

They were very surprised that a large company such as yourself had not reacted immediately to this serious incident and they advised for the candle not to leave my premises at this point in time as this was evidence if I need to take civil action against your company, therefore I will not be sending this to you by courier at this time, however I would ask that you involve your quality assurance department and ask them to send a representative to visit my home to see the extent of the damage

Trading Standards also challenged why a company such as yourselves would be sending this item all the way to China to be tested when there are perfectly adequate test houses in the UK that could inspect this item promptly and come back with results

As I have stated before this incident does not seem to be being taken seriously by Air Wick and does not appear to have been escalated beyond yourself to a management team/ quality assurance investigation, therefore I would be grateful if you could now escalate this higher please and ask someone from your QA or management team to contact me urgently on [protected] so that this matter can be resolved within the next week

I shall be seeking advice to take civil action if I hear nothing from you


Regards
Lisa Copp