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Air fresh Chem dry / Poor service

1 Riverside, CA, United States Review updated:

Very rude and incompetent carpet cleaners. Tried to Pull the bait and switch on the carpet cleaning price three times. Would not respond to our complaints when they wanted to increase the price of the cleaning more than fifty percent over what we were promised. Very deceptive with no customer service skills. Tried to make me pay fifty percent over the price promised when they knew it was too late to get another carpet cleaner that day. Very unprofessional. Avoid them and save yourself a hassle.

Aug 8, 2015
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  • Ja
      10th of Aug, 2015
    0 Votes

    There is always 2 sides to a story, being that I used to work for a Chem Dry for a long period of time, I know how this business works. It all starts with the condition of your carpet. I'm sure your carpeting was not maintained annually, you may have areas in your home where the carpet was heavily soiled and/or stained. When you receive a coupon in the mail the price advertised is not the "promised" price. That quote is based on carpet condition, if you actually read the coupon you would see that the cleaning price advertised is not for all the bells and whistles. If the carpet guy walks into your home and your carpet is trashed, there is no possible way to restore your carpet with a basic service. That's when the "up sale" begins, if it requires twice as much labor and cleaning product, the cleaning cost will go up twice as much from the original quote. That is how any cleaning business works, whether it is carpet, house, car, or washing your hair. If you want that hair dye that will hide your gray hair for 1 year instead of 6 months, you will pay "50%" more. So for anybody reading this and is considering a carpet cleaning service, look at your carpet, if it looks and smells like a toilet don't expect new carpet for the price on the coupon!!!

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