[Resolved] Aflac / our family will be homeless because of aflac lies

Winston, GA, United States Review updated:

First let me say Aflac paid a claim for my back already ...
At the end of my back claim I went into the ER and was diagnosed with MULTIPLE pulmonary embolisms and one masive saddle embolism in my lungs. I was in the hospital for 10 days. I almost died. Getting out of the hospital I called Aflac and after considering my new set of problems they said yes I could file a separate claim for my lungs ... I just need enough time to go to physical therapy to get my lungs in shape to go back to work. They told me what I needed to get paperwork wise and I did. Then they sat and waited for 3 weeks not giving me an answer until 6-12-15 at which point I had been waiting for a month and a half with no money. I am our only income. If they would have told me last month NO I would have drug myself to work anyway ... now they tell me my lung problem is a continuation of my back problem and that they would have never paid because I should have gone back to work for 2 weeks in between claims. Now I cannot pay for anything. I am almost 2 months behind on rent ... can't make my car or phone payment ... and really this could end with my family in the street. Just because they told me a lie and kept me waiting for over a month ... maybe I should camp out on Aflac doorstep ... our whole family ... I really am just so hurt and don't know what to do.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Aflac Customer Care's Response, Jun 17, 2015

    Hi Brenda,
    I'm so sorry that you are having an unpleasant Aflac experience. I would like to have our customer service team review your situation and contact you about this. Would you please email us at [protected] so we can look into your concerns? When you email us, please reference this website.
    Also, in an effort to protect our policyholders’ identities and policy/claim information, Aflac has established corporate privacy procedures. Therefore, if you are a policyholder, when you email us, in the body of the email, please provide the nature of your concern, your name AND AT LEAST TWO of the following criteria: Policy number, Claim number, Claim Check number, Date of Birth, or Name of your Employer.
    Thank you

Jun 16, 2015
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