SUBMIT A COMPLAINT / ferry booking

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I booked a ferry return trip from Malta to Pozzallo for 4 people but Accidentally added a car. The quote was 781 euros. I canceled the booking an hour later realizing the quote included a car. I rebooked again without a car which costed 560 euros.
I then canceled the 1st booking online and hours later receive an email from aFerry stating the booking can be canceled but I will not get a refund which is ridiculous.
I need them to refund in full 781 euros as i have booked again without a car.

Aug 20, 2018

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