Aerosoles / deceptive return policy

1 United States

Return policy on Web site clearly states in red letters that “clearance items” priced at $29.99 or less will not receive a refund. This policy is the reason I do not order clearance items from Aerosoles.

But the horribly uncomfortable shoes I ordered on sale will not be refunded because they are on sale for $19.99. Clearance items are clearly marked on their site and the shoes I bought are not on clearance. I will never shop Aerosoles again online or in any store and I will do my best to educate the public about these deceptive practices. I have worked in retail so I know that sale price and clearance are two different things.

TERRIBLE customer service. They either don't care or are not empowered to give good service

Mar 20, 2013

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