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Aeropostale / returns

1 NJ, United States Review updated:

never buy with a bill me later. wont refund money at store and you have to pay for shipping back. i now have gotten screwed twice with shipping charges and have no clothes to show for it. aero lost a customer this time!

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  • Ge
      16th of Jan, 2010
    -1 Votes

    well this people cancelled my order because i placed the order while i was outside teh USA and they have a policy that they can not sale to people out side the USA...

    here is my letter to them:

    This is my order: Order Number: XXXXXXX Order Date: 12/27/09 at 6:10:16 PM (EST) it got cancelled because as i was travelled outside the USA, i placed an order for my wife as a present... well because my IP was outside the USA (i travel a lot within and out of the USA) you all cancelled my order, did not called me or email first to see if that was one of my orders. You just cancelled my order, i email and the reply was: Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

    * Difficulty in processing your payment information. * Cannot ship to the address provided. * Duplicate order was placed. * The credit card that you used is an international credit card. * The computer that you are placing your order on is located in a country that we do not bill or ship to. If you feel that this cancellation has occurred in error, please contact our Customer Service at 1-877-289-2376.

    i did and after 20 minutes talking to some one that told that my order was cancelled and she did not know i spoke to a "supervisor" Michelle extension 73613... She was no help, told me that it was business policy to cancelled orders that where made outside the US even if the person lived in the US... when asked where that was stated she said no where, that it said that they do not sale to people outside the USA. This is not my case.

    Any ways... i will use all my contacts to make sure the press and people know about you all and your kindness and great customer service you have... Not! Thank you for cancelling my present to my wife! It was her best gift!


    so do not buy from these people and pass the word...

  • Ne
      18th of Jan, 2010
    0 Votes

    I think you both are blaming the wrong people. In the case of Bill Me Later, how can they verify where the money is supposed to be refunded if they don't have access to it? By using this alternate payment method you're hiding your information from Aeropostale and to ensure less loss, they've created a policy to prevent it. Think about it. If people used Bill Me Later and then took the merchandise back to a store for a refund, they would get money back and could potentially skip out on paying Bill Me Later. This would cause a rift between companies and when that happens, the good people who don't have a problem ordering with Aeropostale and who don't mind making their return to their warehouse for the convenience of not actually having to pay for the merchandise if they don't like it will loose out. Are you so close minded and self centered that this doesn't even enter into your consideration?

    The same goes to you, Geinier. I'm sorry to say it, but there is a higher number of fraud occurring outside of the U.S. and it's more difficult to track and prosecute. Aeropostale isn't the only company with a policy like that. A lot of online stores don't accept international anything because of the higher risk of fraud. From a business stand point as well as a consumer's standpoint, it's an understandable policy. If they didn't have it, they would probably have higher fraud which means they lose money and when companies loose money, customers have to pay more or they get less quality.

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