This person has mis-stated the facts. I am the property manager for this unit and here are the facts:
She signed a lease with us on Tues, Mar 3. She paid her $300 deposit and received the month of March RENT FREE!! At lease signing she was told that the water had never been turned on by us so we were unaware of any water issues with the apt. We had only turned on the electricity to clean and repair, the cleaning people bring their own water. She was then given a move in condition sheet and told to fill it out noting any defects in the apartment and if she wanted any items fixed she needed to fill out a written repair request and we would have them taken care of. She called on March 5 to ask about miniblinds and the hole in the closet where you could see the tub plumbing and I told her we could have maintenance there Monday, Mar 9 at 9:00 am, but to still include those items on her move in sheet. She agreed that would be satisfactory. I received a phone call from her at 8:10 pm on Sat. Mar 7 stating there were problems in the apt. She did not state there was an emergency, but that she needed maintenance. She called again Sun, Mar 8 at 7:30 am saying she was sorry about the phone call last night she was just upset at the situation she had gotten herself into. I don't know what she meant by that statement. I do not understand that if indeed the water guy told her there were problems with the plumbing why she didn't contact us immediately so we could send someone out right away? Maintenance was at her apt as scheduled Monday, she would not answer the door or the phone. Maintenance called me to tell me this, I tried to call her she did not answer, so I left a message asking her to call us back if we needed to reschedule. She did not call back. I called again twice each day for the remainder of the week. She did not return any calls, nor did she come into the office. After about 2 1/2 weeks I get a call from her boyfriend asking for the deposit back. I told him he is not on the lease and she needed to call me. She did not. A week later he calls again, I tell him the same thing, still no call, no show from her. I finally get a letter from her dated April 27th asking for the deposit back. We sent her a letter May 1, explaining that she did not follow procedure and she still had the keys to the apt and she needed to return the keys and pay rent for April. She is considered to be the legal tenant of that apt until she turns in the keys. I then receive on May 15 the keys and a notarized letter dated March 7, stating the issues with the apt. I sent her back a letter May 19th letting her know the time frame was unacceptable in which she returned the keys and her repair request, she owes rent for April and now for May. I received an application on May 13, and approved the tenant. She moved in and immediately turned in her move in and repair notice and all items in the apt were repaired to her satisfaction and I received a call from her today, thanking me for getting right to her and she was very happy with her new apt. Had the previous tenant followed procedure as required, we would have done the same for her. The reason why the keys came back to her was likely she didn't address the envelope correctly. I have not moved my business, it has been in the same location for over 2 1/2 years now. I am not ruthless and coldhearted. I did not expect her to live in an unfit place. But I do expect that people follow the rules and turn in notices as required as soon as they are aware of problems. I cannot fix anything if I don't know there is a problem. She never turned in any paperwork to us as required. I must have the written notice of repairs to verify the bills to the owner. I would not treat her any differently than any other tenant, and I have several letters from tenants praising us for being so prompt on getting repairs done. This girl obviously doesn't understand about rules and regulations or how to follow directions. Whatever situation she "got herself into" is not my problem. I have all of these facts, paperwork and all other documents pertainging to this in my office and if she feels the need for legal action, I am prepared to meet her in court.