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ADP Total Pay Card / allowing others to access our money

United States, Texas, Corpus Christi
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Contact information:
Corpus Christi
My husband and and i both have adp total pay card... This past monday after a long, hot, hard day at work... Hubby wanted to do something for us, his family...He went and checked both our cards...We were in shock when we got to his card...$1800 had been removed and put into another account, someone else's!! he immediately called..They explained that they were going to send out a packet in which he needs to fill out all the paper work and then send it back so they can start their investigation...In which it could take 30 to 60 days to get our hard earned money back, in the meantime, my kids are now in need of food and we don't get paid again for two weeks!!!... We found out on our own by logging into the website ...The name...The bank that is associated with the routing number... We took it upon ourselves to call... Coming to find out...Some delinquent got into his account and did an online funds transfer to some other cards... They froze the account and he was told he would receive a call in 72 hours...Me being impatient had him call today, it was almost 72 hours... They tell him that all they need is for adp to send some paper to them and verify that it is ours...Hubby calls adp and explains this... It don't matter!! they say we need to fill out the papers and we will go from there...With absolutely no guarantee that we will get our money back!! they are such rotten crooks!! i really wish they would contact us and resolve this in a more timely fashion...my kids are going without!!
Jul 17, 2015

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Customer Service
One ADP Blvd
New Jersey
United States - 07068
+1 800 225 5237
+1 801 956 7310
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