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misleading sales pitch
Was conned into buying over $2, 000 of product. Was told it was hypoallergenic and was guaranteed. It was not! Broke out in bad rash after using it at home. When tried to return was told no returns, no refunds. What a scam! Took advantage of a woman in a wheelchair!!! Have filed BBB complaint and they have not responded. Do NOT buy from this company, Web...
Read full complaint and 6 commentsshameful sales tactics
I am writing a summary of my experience with Adore Cosmetics to hopefully prevent others from making the same expensive mistake I did.
My daughter and I were spending a fun day shopping at the Miracle Mile shops in Las Vegas on May 15, 2014. As we were about to leave the mall, we were offered a beauty sample by a lady standing outside the door of Adore. As we reached for the sample, she got very close to us and asked us to please step over the door threshold so she wouldn’t get in trouble. Of course, we didn’t want her to get in trouble so we crossed the threshold and were immediately whisked into a chair by a very smooth and flattering guy named Josh. He said he had some products that were better than a facelift that he wanted to demonstrate. He put some gel under my eye, let it dry, than placed another product on top of it. It did look better than the other eye and he could sell them to me $900! I said no thank you. Then he started offering to add some other products to the deal and demonstrated a facial peel on my daughter’s forearm that looked like it removed a lot of dead skin and dirt. (From other reviews I’ve read it will do the same thing to a clean countertop and light bulb!) Then he starting lowering the price and telling me other people in the store had gotten less and paid more. Before I knew it, I was suckered into 6 products for $400. I felt uneasy about spending that kind of money, but I figured I was getting a high end product for a deal. He had someone else ring up the purchase and bring the receipt to the chair I was sitting in rather than have me go to the register. I do not recall if it was a paper or electronic receipt that I signed. When I asked for the directions on how to use the product, Josh gave me his email address and told me to send him an email and he would instruct me on how to use them.
We rushed back to the hotel to get ready for dinner. I washed my face because Josh did tell me to use the product at night and not to wear make-up over it. The longest I could have had the product on was one hour. The area under my eye was a little red. We went out to dinner and spent the evening doing some sight-seeing. The entire time, the eye under which the product had been applied was watering. By the time we got back, the area was very red and swollen. I immediately realized I had made a mistake in purchasing these products, but I figured I would be able to return them since they appeared to be such a high end store. I found my receipt and was dismayed to find “No refunds” on it. This was my first indication that these products were not refundable. I was not told this and I did not see it when I signed the receipt.
After a fitful night of sleep, I returned to the store prepared for a fight, but hoping they would do the right thing. I had not opened any of the products. The girls at the store told me I had applied it wrong. (I didn’t apply it. They did!) Then they told me they don’t take returns and pulled out a sign from behind the register stating that fact. (Remember, I did not go to the register to pay.) They offered to exchange the items I bought, but I explained that since I was leaving town the next morning, I would not have time to test another product. Then they started talking to each other in another language which I thought was very rude and unprofessional. They suggested I call customer service which I did while still in the store. When I called, the representative asked which line of products I had bought and gave me the impression that Adore is not their only line of products. She told me to fill out a customer claim form and fax it to her. When I explained that I was leaving town and would not be able to return to the store, she told me I would have to mail the items to them. She gave me the impression that a return was possible.
After returning home, I filled out the form and emailed it to them. On May 27 I received a reply that they don’t take returns due to liability issues. She also said that the law requires that they place a sign stating their no refund policy in front of the register. She offered to exchange the products or give a store credit. When I explained that I had not seen the no refund policy because the receipt was brought to me, she claimed they do it that way as a courtesy to their customers. When I pointed out that reputable cosmetic companies allow you to return products, she compared their no return policy to Forever 21 and Bikini Bay which I thought was ridiculous since they aren’t comparable products. She did admit that not all of their sales people relay their return policy verbally as they are trained. I asked her to send me a copy of the receipt that I signed so I could possibly tell whether it was electronic or paper receipt. She did, but I cannot tell for certain what kind of receipt it was. However, I usually take the time to neatly sign my name and this one looks messy which makes me think it was an electronic receipt. I don’t believe what I signed had the return policy on it.
By the way, my husband stayed a few days longer in Las Vegas and walked through the mall and saw Adore was in the process of changing their signage. Are they using name changes to keep ahead of the complaints?
In summary, I believe this company is one to stay away from. If their products are so great, why do they use such deceptive and pushy means to sell them? Don’t fall for their charming sales people and their disreputable sales methods.
I am disputing the charges with my credit card company. They say I have a good case. I encourage others to do likewise.
Hi! This is Kathleen P! I just wanted everyone to now that I successfully had the charges reversed on my credit card. I think the key was that when I was communicating with Adore, they sent me an email stating that although they train their sale people to inform customers of the no return policy, they admitted that not all of them do. I also filed a complaint with the Federal Trade Commission. I encourage others to do this also. I'm sure the credit card companies are getting familiar with this companies tactics.
The complaint has been investigated and resolved to the customer’s satisfaction.
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In the airport of Vienna they have a stand and are the most shameless actors and actresses; they belong in prison along with anyone else involved in this sham company.
Their product is all fake, their prices exorbitant; these young actors should be ashamed of themselves.
I will be taking legal laction.
I, too, was almost a victim last week in Vegas. Yes, I, too, allowed myself to be whisked through the door. But, once I realized it was a scam, I decided to turn the tables on them. "Sure, I'll buy the product. Just send me the bill and I'll mail you the payment. No, I don't have a credit card or debit card. I'm old-school. Cash only." Wow, did they lose interest fast!
MAY 2017 - Likewise, I had a terrible experience with Adore Cosmetics in their Vancouver Store on Robson St. They use aggressive and manipulative sales techniques to get their clients to spend thousands of dollars. When I told them I had to go, I was told "I can't believe you are turning down the offer I am giving you, but fine go". Outrageously rude, and possibly even illegal sales tactics.
STAY AWAY!
I agree you can be bullied into the expensive product purchase. I collected lots of the free samples on my time at various places in the USA.
However I think I got a good price for the items I purchased at the LA store. Iam very happy with the results they produce on my eyes and face. In fact I even rubbed the remaining small residue off my finger onto a spot/pimple?, which I had at the base of my hair line for some years that nothing would heal, and with in a month to 6 weeks it had gone. Also a deep crease on my top lip has been softened considerably. I have made a repeat purchase on line last year, I use very sparingly due to the cost...and this would be my only complaint very expensive and the shipping was costly to Australia too. Iam now hunting to find a store or outlet in Calgary where I hope to purchase a few bottles to bring home later in the year.
Thanks Adore Sheridan Wallace Australia.
I also went with a friend to the San Francisco location a couple years back, they are "pros" I'll hand them that. They are a middle eastern company, many of the sales people including the manager claimed Israeli, heritage & there was a very abrasive, crass Russian girl who had overestimated my friends age over 10 years, when asked, "how young she looked, " to say that was rude, was an understatement the mgr. gave her a "look", my friend ended up getting talked into $700+ in products, to which she later regretted & hasn't bought anymore since. Because they're from different backgrounds, where people are aggressive, they aren't laid back & their sales tactics are "over the top".Do yourself a favor, keep walking, they're lots of fun & lay it on real thick, whatever it takes to make a sale, unfortunately not realizing these snake oil tactics create animosity & don't cultivate a loyal customer base, which in true cosmetic sales that's the whole goal, a loyal customer base creates, returning customer's, word of mouth & a growing thriving products. The number of negative comments/complaints are unbelievable, can't say I'm surprised though, when your sole goal is making a buck @ any cost, especially through exaggerations & deceptive means, what do they expect to happen.
I went to a mall in Calgary yesterday and was approached by one of the sales ladies. She handed me a sample, which was all I planned to take. Then she brought me in and then a guy came over to me and started helping me. She said he was an expert and that his parents owned the company. He started testing all kinds of peels, and moisturizers on my skin, didn't even ask if it was okay before he started. When I saw what this was, i was immediately hesitant and wanted to leave. I was approached before by almost the exact same products, which had a different name (Micabella) and spent almost $300 on a face peel and a moisturizer which ended by reacting very badly with my skin. When i went to return it, I realized that i couldnt return it, however they never told me that there were no returns. The guy was very nice the entire time, he started off my complimenting on how beautiful my eyes were and how i acted canadian because i was so nice, but i looked american because of how attractive i was (wtf). He started saying how i have beautiful skin but didnt want to have pimples and that this product would help. (mind you, im 18 and have hormonal pimples which some diamond dust will not help). He then tested a moisturizer on my skin, my first thought was wow this is so strong. SO MUCH Perfume in it, horrible. he offered the peel for $165 and then moisturizer for $100 and when i said im trying not to spend money, he said he would give me the moisturizer and peel for $165 only. and I refused the offer still. He then said he would give me the peel and moisturizer and peel for $165 and then give me a free moisturizer on top of that which i could give away or keep. He started to pull me in and i was going to buy it, but then i realized how stupid it was. When i refused that offer, he called someone on the phone and was talking in a different language. He came back and said he was going to give me the peel for only $60 and that he was going to get his girlfriend back in toronto it, but told me that i could have it instead. When i finally refused that offer, he got really mean and turned around and started mumbling under his breath and didnt even nudge when i tried to walk past him to leave the store. It was awkard and i hated it. their sale tactics are rude and uncomfortable. they should be put out of business. sales people like that just make me sick.
I got my products in Hawaii and the same routine with the application and sales BUT it really works for me. I also received good service because when I returned home from our trip 2 of my products were only 1/2 full. I called the company and they sent me 2 new bottles within 2 days. I usually have very sensitive skin but these products have really worked. Less lines around eyes and face. Sorry all the rest of you had such a bad experience. I really am happy with the product even though it is $$$$$.
Same thing happened at Miramar Outlets in Estero, FL. Scam artists big time! They lure you into the store, then god forbid you go in the back room for the products for "deep lines" and with only $3, 900.00 you can never need a facelift, blah blah blah. When you say you can't afford, suddenly the price comes down. Still can't afford, price comes down again and more products thrown in. Thank god I walked out of the store after I was just about to buy at $2, 000.00! I have never felt more scammed in my life. I practically had to pull my credit card out of the salesman's hand because he promised me one price but then when he was going to charge me suddenly it was more money. I can't believe Miramar Outlets would rent to scammers like this. STAY AWAY! Horrible!
I was also scammed! Thought it was strange there were no pamphlets or instructions with the products but believed the sales pitch! I'm filing in small claims court ! They shouldn't be getting away with this!
Market Mall, Calgary, Alberta Canada. I was lucky enough to be broke that day and actually felt guilty for being broke. As soon as I walked away I snapped out of it and then decided to do a little research on the company and here is why ... As I walked by the Adore product Kiosk, the lovely young and handsome man started to offer me a sample, I specifically said, “no, thank you, I am not interested” as I do every time I am at the mall, they are consistent and pushy, to real me (or you) in, the very smooth talking "Brazilian" (He was NOT Brazilian, pretty sure he was Israeli), commented on my reebok sneakers “oh where did you get your sneakers, my sister has been looking for reeboks all over and cannot find them. May I take a picture to show her?” I figured this was harmless enough so I agreed. He of course immediately started “chatting me up” and prying for information (he said I reminded him of his sister, who was also a struggling single mom and my skin was exactly like his girlfriends (note that the girlfriend did not come up until I mentioned boyfriend, these people are smooth and manipulative and will “pretend” to be single or in a relationship or whatever based on what you tell them) used to be until she started using Adore products) and eventually (after many compliments, and life comparisons) had me convinced to sit and have a free sample and consult (He never did take that picture of my shoes). The chair is set in the kiosk so that you are “trapped” in a very small space, Counter space on 3 sides of you and your sales person on the fourth side, making it so you cannot easily leave. He started with an exfoliating facial mask on my left cheek and talked and talked about its “benefits” and “healthy properties” and that it is organic and natural and made with diamond dust and so on. Continuously commenting on my skin and keeping up the personal talk and questions. He informed me that the price is $400 but I can have it for $200. I informed him that I cannot afford these products. But he moved in closer and continued to introduced a facial milk that he put on the back of my right hand, and again stated all the benefits and such, this product was $200 and I could have it for $159, I stated “I still cannot afford these things, I was laid off a few months back and am living on EI, My EI check does not come in until next week, perhaps I will come back then.” He said that this was his last day, because he was going to Vancouver, but he would give me his business card and I could call him anytime and he would arrange a deal for me. Ok. As I started to get up, he brought out the lotion, And subtly forced me back to sitting, telling me how much my beautiful skin was and how much I needed to protect it with this beautiful product (I have very bad skin by the way, oily, red blotches here and there, constant breakouts when I am under stress, age spots here and there and so on). He put the lotion on each cheek to show how much better it absorbs if I use the exfoliating mask first … I didn’t clue into the trick here, but … when he did the same on my hands to show me how much better it absorbs after using the “milk” I caught it. 1. He puts twice as much on the non-treated hand. 2. On the treated hand, he very quickly, and subtly wipes most of it off and then “rubs in” a fraction of the amount put on while on the non-treated hand he not only “rubbed in” the amount he originally put on but he also uses the amount he pulled off the other hand leaving the lotion not fully absorbed. This product is normally $200 and I can have for $99. I remind him that I still have no money. He pulled out his phone to show me some before and after pictures of some of his personal customers, he showed me 4 different people of the before and then the 4 weeks later ... Funny thing is, all 4 of them had the exact hair style, pose and clothes in both their before and after photos … suspicious? Photoshop? I say definitely! This process continued (for 45 minutes!) until the $400 exfoliating mask was only $49 for me only, just today and I had to keep it secret and never tell anyone. I once again (for the 7th or 8th time at this point) reminded him that I am broke until I receive my EI next week, but if he gave me his card, I would come back next week and purchase the exfoliating mask, His response blew me away, he very coldly and “snippy” says as he FINALLY stepped out of my way, “I just remembered, I do not have any business cards left“ and then he turned away from me. This man went from the sweetest, most personable attentive man to the coldest and rudest in a microsecond. If there was ever a chance that I would purchase an Adore product, not only is that chance gone forever, but I will make it a point to share my story with anyone and everyone to make sure they lose business! I was disgusted with their conniving tactics.
These sneaky people make you feel like you need to give them your money, they make you feel like you cannot leave without spending a lot of money on worthless products, they make you feel like you are the center of the world. They lie, manipulate and scam you. PLEASE DO NOT PURCHASE ADORE ORGANIC INNOVATION PRODUCTS EVER!