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Acura / think twice

1 United States
Contact information:

Frankel Acura Dealer at 10400 York Rd, Cockeysville Maryland21030.

I have requested for repair/check up on my Acura TL 2006. The person who is in charge has noticed me that they have to wait for the parts to arrive in order to fix the problem on my vehicle. That was two months ago. I have not received any contacts from them at all. I have called them regarding this matter and the person said they do not guarantee when the particular part is going to arrive. I do not understand why the part is taking so long and I was not informed properly about what specifically was wrong with my vehicle, they are keeping me on hold for about two months. I am very dissatisfied with their service, and I want my problems to be addressed immediately. I was counting on the Acura to deal with my problem as if it is their car. But now I have to reconsider the reputation of Acura.

Va

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