Skoda Complaints & Reviews

SkodaNo PDI inspection

A main Skoda garage found PDI suspension blocks still in the car, limiting the main suspension And making the car unsafe to drive. Other PDI elements had also been missed e.g sat nav installation and wheel nut caps etc leading us to believe a PDI has not been done well or at all. The ride has been extremely uncomfortable but we put this down to low profile wheels and sport suspension. 4 front tyres have been punctured whilst going over bumps and drains in the road and we had to constantly swerve going over any imperfection in the road. We were just about to move the car on when the blocks were found and removed and what a difference this has made to the drive. Skoda customer services do not think it makes any difference having the blocks in and even deny that they were left in in the first place. I have asked for the PDI cert for 3 months and have not provided it to date and an Executive manager suggested that it was not worth the paper it was written on as, the main dealer where I purchased the car from (Underwoods Skoda), could write one retrospectively! Skoda will not admit they have left the blocks in even though their garage found them and removed them. Damage has been caused not only to the tyres but to the dust boots too. I do not know what damage has been caused or will come to light in the future although. Today they have said they are closing the complaint.

No PDI inspection

Skoda

Skodacar damaged at dealer's service center

Last Saturday, 21st  of March, I have delivered my car to one of the service centers of SKODA dealer in Egypt, ARTOC Auto, at 11:40 am for a spare part change( after waiting 3 whole weeks as the spare part was not available).I left the car in the center and at 4 pm I received a phone call from an engineer in the center informing  me that a maintenance engineer crashed my car upon trying it out side the maintenance center (which is so strange why they drive the car outside the center !!! )Upon going to the center to investigate I found the whole  front of the car in severe damage( as per photos attached). 
This accident is not by all means  accepted and it reveals total negligence,   irresponsibilty and total unprofessional service. The accident affected me financially as I had to look for other transportation alternatives ( the center did not offer to provide an alternative car till matter is resolved ). Also am morally affected as the service center manager did not care to contact me till date as if nothing happened and as if they didn't damage a car whose sale price will now decrease dramatically due to their irresponsibility and unprofessionalism.

Infact, irresponsibility and negligence is all what I met since I started dealing with them. Spare parts are always unavailable to the extent that once I had to wait for more than 3 months to change some spare parts as service center claimed that they don't have some of the spare parts available in Egypt and they have to import it case by case !!! This resulted in waste in time and money for me as a customer, but obviously they don't care about this waste !
Generally speaking, ARTOC Auto and their service centers have bad reputation in Egypt for their unprofessional and poor service. Unfortunately, my bad experience with them, in addition to the terrible damage they did to my car will make me never think of purchasing a Skoda car again, or even recommend it .

I have full confidence that Skoda will deal with this complain with full concern and responsibility in a way that  matches it's esteemed name and reputation,   and that saves  it's customers' loyality.

Please accept my regards,  
Mohamed El Komy

Roomester full option 2010 model VIN  TMBMD45J9A5030

car damaged at dealer's service center

Skoda

SkodaSubstandard Tyres

Dear Sir,

I purchased a Skoda Fabia in the month of Feb 20o8. My car is driven 3500 kms. Last week, while returning home from Pune to Mumbai on the expressway, my front side tyre burst. I replaced the same with the spare and when I went to repair the tyre thinking it was a punchture, I was informed that my tyre had bursted. The tyre dealer checked my other tyres and informed me that all my tyres were of substandard quality and had bubbles on them, so it is unsafe to drive the car on any highway or expressway.
I immedaitely went to the car dealer (Autograph India, Mumbai) and informed them of the same. They inspected all the tyres and also agreed that all the tyres had bubbles and need to be replaced. I was then asked by them to get intouch with Skoda India in Ahmedabad, who would help me.
I approached Skoda India and informed them of the same. They took my complaint on the phone and informed me that they will get back to me.
I have just one car and purchased it this car after saving alot in the past few years. Am extremely concerned as I am not seeing a positive indication from Skoda India and I feel that I have become a pray of substandard quality and fooled into purchasing an expensive car.

Hope someone from your end can help me resolve this.

Regards,

Zameer

SkodaNo TEST DRIVE and arrogance of dealer.

http://www.team-bhp.com/forum/indian-car-scene/36968-no-test-drive-cars-skoda-hyderabad.html

excerpt,

Hello People,
I have been to Mahavir Auto [skoda dealer] at Hyderabad, along with a friend of mine who was willing to BUY a new fabia. At the first sight, the car looked just about OK ! from outside. But built quality and the INTERIOR'S were Pretty Up class !!. Soo far so good.

As i heard of some DISAPPOINTMENTS Under the Hood, in our forum. I thought of checking out personally with a TD. I asked the sales guy for a TD. To my SURPRISE he said that, They don't provide any TD service . I tried to find out the reason, he simply Replied back like this, "Sir, this is a product from SKODA. you don't need a TD to know it's performance ! !"

I questioned him, when The HONDA'S, TOYOTA's, BMW's give TD. why can't you provide ? ? Then, he pretended as if he got a call and just vanished from the scene..!!

Mahavir Auto being the sole dealer for entire Andhra Pradesh, this is NO WAY OF CUSTOMER SERVICE.

Guys, is it the same scenario with all Skoda dealers through out the country ?? or this is one of a kind incident ?
__________________
Regards,

UDAY

  • Ga
    Gaurav Nov 11, 2008

    Skoda Customer Care is the worst I have ever come across, they do not care at all about Customers

    0 Votes
  • Sa
    saurabhkapoor Oct 11, 2011

    At the outset, I express my sincere confidence in your pedestal to take my call further alongwith with several fellow sufferers collectively under the “United by Skoda” cause, started recently. The opinions of Skoda customers across the country indicate that Skoda probably has highest number of complaints – production, quality, spares, service, repairs, faulty replacements, fake parts, car-withholding etc. amongst its counterparts. As probably a confirmation, “United by Skoda” has found a base of over 900 documented complaints, communication with 310 Complainants with over 65 committed individuals & 4 legal suite references across different cities, probably largest for any automobile company in India; which have been simply suppressed even as customers have been crying hoarse.

    A glance at Customers’ Correspondence at forums like http://www.consumercomplaints.in/?search=skoda repeats that Skoda shows little mercy towards addressing their basic value proposition rights against its unfair business practices. Most voice that Skoda seems hands-in-gloves with its Dealerships & Authorized Workshops with a free-hand to exploit customers and fleece them mercilessly. These voices also cumulatively translate into a staggering Multi-Crore Figure of ambiguities dished out to both complaining & silent customers alike across our country. To cite an instance of a highly surprising discovery, an email from Skoda itself states that though it cancelled a particular dealership on x date, its public notice was put after complete 1 month. Can’t believe that Skoda was actually waiting for its customers to suffer and be fooled in this period?

    Hence after duly losing my money, peace, self-respect and worth with Skoda, I want to raise some concerns with Skoda via your esteemed pedestal. Skoda may try to oppress a single voice but I am sure that the impactful voice of public at large will receive the deserved focus on the aspects queried as follows:-

    SKODA AS A BUY:

    · Lowest availability of spares, which are priced unbelievably high anyways. This usually results in cars being lying unattended in workshops for months, and there have been instances when fake parts have been deployed by Skoda ASCs themselves.
    · Recurrent production faults & short-lived sensors, with tiring discovery procedure and highly expensive replacement cost. For example, Skoda’s Air-Conditioning is highly unreliable with frequent failures in almost every 1 amongst 3 cars.
    · Severely high-priced and under-delivered, and ultimately comes to cost higher than its much better competitors due to high maintenance, low reliability, frequent repairs and costly replacements.
    · Choice of worst Authorized Workshops & Dealers due to their prospective compliance with companies opaque terms & policies. The company makes no intervention over its highly variable ASC’s conduct, operations & even billing; leave aside an audit or standardization control.
    · Most oppressive customer-handling, with several instances when car has been held hostage for years; as a proof of which over 7 Consumer Court Cases are in visible across country apart from several unknown ones.

    MAINTENANCE & REPAIRS STRATEGY:

    · Initially, commit a small amount for overall well-being of a car, then take it hostage and alongside inflate the estimate doubly.
    · If the owner agrees, his perfectly working parts are taken out and replaced unnecessarily, thus fleecing him of much more amount than informed.
    · If the owner objects, he is threatened that there won’t be any assurance of car’s performance if the said parts are not replaced now.
    · If the owner temporarily delays the matter, they create a small fault in the car and return it. After a few days the said fault is aggravated and the owner has to return to the workshop.
    · Cosmetic damages are intentionally done during the repairs so that the car has to return to them once again, lest it is needed for any cover-ups.
    · In short, it’s a win-win situation for Skoda Centers any which way, which seems to be educated as a Code of Conduct to its highly unethical Dealerships and Authorized Centers as well.

    QUESTIONS AT LARGE:

    · Is Skoda offloading their international stock of poor-quality automobiles in India
    · Is Skoda essentially propagated the agenda of unbelievably expensive spares to encourage Grey-Market
    · Is Skoda intentionally maintained a low-availability of spares to push Customers in purchasing them
    · Is Skoda chosen worst agencies as their Authorized Service Agencies in India due to low running costs
    · Is Skoda actually following the policy of fleecing us due to low awareness and customer rights in India
    · Is Skoda using the Time-Limitation, Giving-Up & Mute-Protest of its customers to its advantage
    · Why should one buy a Skoda when he would end up paying much more than a Mercedes or BMW or Toyota or other Auto-Co. product, courtesy the joint cost factor of time, money, convenience & brand image.

    The mentioned matter is based on common experiences of us several customers, because it would not be practical for us to expect you to go through each of our individual correspondence and experience details with Skoda. As an aggrieved customer, I believe that your platform would help us put these questions to the appropriate levels.

    0 Votes

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