Acura / poor service
We purchased a used Acura MDX w/warranty earlier this year from this dealership. The actual purchase process was fairly standard, however the service has been less than stellar. Most recently we returned the MDX to the shop for regalur oil change and to investigate possible problems with the transmission. We had been expereincing an intermittent grinding sensation while going uphill. In addition the Service Enigine soon light glowed. I had a local AutoZone check the errot code for the light it indicated some sort of tranmission failure.
While at the dealership being checked, the service department indicated they could not locate any faults and suggested bringing it back when it gets worst.
So a few days goes by and it's getting worst. Of course now it has gotten worst. Concerned my wife contacts the dealership to arrange time to drop off the vechicle and be supplied with a loaner. To our suprise the dealership does not want to supply a loaner car until the problem has been diagnosed. This process will take approx an hour!! My wife, nor I have time to sit in their waiting roon for them to diagnose the issue. It seems a proper service response would be to take the vechicle in and supply the customer with a loaner, especially since this is a return visit.
I am personally dissatified with ACURA at this point.
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