Ace and Sons Insulation / Customer service issue
Ace and Sons, came to my house 8 months ago and quoted me a price. The persons name who came to my house was the president and owner Charles. I had no issues when the he was at my house quoting me a price, the only issue I had was that he said the price was negotiable. After a few months I called back and was interested in doing business. I then asked to speak with Charles and the lady at customer service said that she will have him give me a call. 2 days have passed with no call. I then called back and asked them again to please have Charles call me, customer service then asked me, what is it that I need from him, I then said Charles came by my house and gave me a quote on my house and then said that the price was negotiable. Customer service the related the message over to Charles. Charles still hasnt called after a week. The lady at customer service finally called me back and said that they are busy, so the quote was not negotiable. The lady then began to throughout smart remarks, as a take it or leave it deal and literally hung up on me. She was always trying to get me off the phone without me talking. I then became aggravated with her so I told her that she is extremely unprofessional for hanging up on me numerous times. I felt as what the company did was a bait and switch tactic. The worst part of all was the lady at customer service who was extremely rude.